Datavant
Healthcare
Manager,ServiceDelivery
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Service Delivery at Datavant. Skills: Service delivery, Operational execution, People management. Lead operational execution. Oversee Supervisors and frontline teams”
What You'll Achieve.
Achievement of SLA’s; Achievement of quality targets; Achievement of cost targets; Improved operational efficiency; Improved scalability; Reduction of rework; Reduction of waste; Improved performance; Improved engagement; Improved retention; Successful adoption of new technology
Industry & Context.
Problem-solving; Respond quickly to operational fluctuations; Identify process improvement needs; Identify appropriate solutions
Travel up to 50%
What They're Looking For.
Must Have
Experience managing teams in healthcare operations, Experience managing teams in HIM, Experience managing teams in large-scale production environment, Demonstrated ability to coach people leaders, Demonstrated ability to develop people leaders, Comfort using metrics and dashboards, Understanding of HIPAA, Understanding of regulated workflows, Problem-solving skills, Ability to respond quickly to operational fluctuations, Ability to identify process improvement needs, Ability to identify appropriate solutions, Ability to collaborate cross-functionally
Nice to Have
Experience with ROI workflows, Experience with EMR systems, Led multi-site teams, Experience with Lean, Experience with continuous improvement methodologies
What You'll Do.
Lead operational execution
Oversee Supervisors and frontline teams
Manage staffing and scheduling
Drive operational performance
Ensure adherence to standardized workflows
and people management
Partner with Workforce Planning
Partner with Network Operations Center
Partner with regional leadership
Own overall service delivery performance
Lead teams to deliver services
Collaborate with Workforce Management
Own daily and weekly staffing plans
Own schedules and productivity management
Ensure compliance with HIPAA
Ensure compliance with DMPO
Ensure compliance with UAD
Ensure compliance with operational procedures
Partner with Supervisors to coach staff
Address performance issues
Support employee growth
Serve as first point of operational escalation
Coordinate with Network Operations Center
Address workflow disruptions
Support training for new hires
Ensure readiness for centralized training
Maintain accurate skills matrix
Assist with work assignment optimization
Contribute to continuous improvement initiatives
Contribute to transformation pilots
Work with VPO to address concerns
Address concerns with Account Management team
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with VPO; Work with Account Management
Full Job Description
Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The Manager, Service Delivery leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, Network Operations Center (NOC), and regional leadership. You will: Travel up to 50% to various areas of New York/Pennsylvania Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures Partner with Supervisors to coach staff, address performance issues, and support employee growth Serve as the first point of operational escalation for site-level execution issues (no
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