NBC
Financial Services
ManagerServiceCentre
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager Service Centre at NBC. Skills: Sales, Revenue generation, Client relationships, Team leadership. Manage overall performance of the service center. Allocate duties to team members”
What You'll Achieve.
Achieve operational targets; Achieve contracted targets; Improve productivity; Meet customer needs
Industry & Context.
Gap analysis; Action planning
What They're Looking For.
Must Have
5 years of working experience, Bachelor degree in Commerce banking and finance
Nice to Have
Commercial mindset - Junior, Openness to change, Sales Management
What You'll Do.
Manage overall performance of the service center
Allocate duties to team members
Benchmark productivity of the department
Review performance against balanced scorecard
Contribute to the development of business unit strategy
Manage a team of staff
Develop a high performing team
Encourage frequent knowledge sharing
Create effective workforce and recruitment demand plans
Establish and maintain a succession plan
Determine and analyse development needs
Ensure identified training requirements are budgeted for
Interview and recruit new members
Determine appropriate compensation levels
Review and update organization structure
Approve leave requests for team members
Report excessive overtime
Initiate disciplinary processes
Manage the implementation of all processes
Ensure all reports and returns are prepared
Ensure business continuity plan is up to date
Build awareness of KYC and AML regulations
Comply with all policies and procedures
Adhere the procedure for protecting ones id
Manage and ensure prompt execution of audit queries
Ensure Branch cash balances daily
Ensure adherence to safety ans security
Ensure daily cash position is reported
Ensure that room keys are properly managed
Ensure that hand-overs of keys are properly done
Report excess as soon as it arises
Arrange for insurance cover
Ensure that snap checks are done
Manage all cash limits in the branch
Manage and control effective ATM Replenishment
Manage and control cash movement
Confirm security arrangements are in place
develop and maintain high performing team
Lay down strategies for achieving contracted targets
Communicate strategies to branch staff
Look for new customers
Take over business from competitors
Implement world class management practice
Drive branch performance
Identify and meeting customer needs
Selling and cross selling NBC products
Implement lead generation and referral systems
Review and evaluate the branch performance
Manage business risk in the area of responsibility
Identify a network of key customers
Build relationship with key customers
Create and maintain a high profile in the
Participate in the community functions effectively
Keep updated with circulars
Meet training objectives
Proactively identify personal development areas
Possess competent knowledge of NBC products
Keep updated of changes
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal stakeholders
Communication Scope
Effective communication
Process & Methodology
Planning, Organizing, Delegating
Full Job Description
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. **_Job Summary_** Manage overall performance of the service center in terms of set sales, services and operational targets. **Job Description** Job Description **Key Accountabilities** **Accountability: Business management- 20%** * Allocate duties to team members in order to achieve operational targets including prioritisation and work schedules. * Benchmark productivity of the department against industry standards and create measures to improve productivity. * Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps. * Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment. **Accountability: People management- 30%** * Manage a team of staff to ensure effective daily operations Manage a team of people to ensure effective daily operations. * Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members * Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year. Establish and maintain a succession plan for the team * Manage a team to ensure effective daily operations * Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members * Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed * Establish and maintain a succession plan for the te
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