SSG
Manager/SeniorManager,SkillsFutureCreditProgramme(PED)
“Manager/Senior Manager, SkillsFuture Credit Programme (PED) at SSG. Skills: Customer management, Public feedback, Appeals management. Review Appeals Framework. Implement Appeals Framework”
What You'll Achieve.
Ensure programme objectives are met
Industry & Context.
Analytical; Problem-solving; Case assessment; Handle exceptional cases
What They're Looking For.
Must Have
3 to 5 years relevant work experience, Service delivery operations experience, Customer service environment experience, Effective interpersonal skills, Customer engagement skills, Analytical skills, Problem-solving skills, Proficiency in Excel
What You'll Do.
Review Appeals Framework
Implement Appeals Framework
Manage public enquiries
Address public feedback
Liaise with team members
Coordinate with divisions
Resolve complex queries
Review customer management documents
Update customer management documents
Communicate policy changes
Communicate SOP updates
Conduct staff training
Equip staff to manage appeals
How You'll Work.
Team & Collaboration
Liaising with team members; Coordinating with divisions
Communication Scope
Written communication; Verbal communication
Applying for this Manager/Senior Manager, SkillsFuture Credit Programme (PED) role?
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ANONYMOUS · UNFILTERED
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