Company
Manager/SeniorManager,OperationsManagement(SSMD)
“Manager/Senior Manager, Operations Management (SSMD). Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Plan and implement strategic BPO initiatives. Collaborate with internal stakeholders”
What You'll Achieve.
enhance shared services delivery; improve efficiencies; ensure minimal disruption to operations; enhance performance of outsourced work; Monitor and track potential savings; maintain service partner capacity at optimal levels
Industry & Context.
Analytical and meticulous
What They're Looking For.
Must Have
6 years of relevant working experience (Senior Manager), 3 to 5 years of relevant experience (Manager), project management skills, managing complex, multi-stakeholder projects, Confidence to engage internal and external stakeholders at different levels independently, Analytical and meticulous
Nice to Have
knowledge of government procurement processes
What You'll Do.
Plan and implement strategic BPO initiatives
Collaborate with internal stakeholders
Enhance shared services delivery
Facilitate BPO operations
Manage change requests
Drive innovation in outsourced processes
Plan and execute transition
Facilitate business process outsourcing (BPO) arrangements
Manage change and projects
Oversee performance monitoring
Oversee budgeting and payments
Align operations with organizational goals
Ensure seamless transition and management of outsourced services
Develop understanding of business needs
Facilitate desired outsourcing arrangement
Facilitate discussions and negotiations
Evaluate potential for outsourcing
Review existing outsourced work
Management of change requests
Develop and execute transition plans
Ensure minimal disruption
Apply project management methodologies
Oversee concurrent initiatives
Facilitate discussions and evaluation of innovation proposals
Enhance performance of outsourced work
Support process streamlining initiatives
Monitor and track potential savings
Monitor and prepare dashboards/reports
Ensure alignment with contractual requirements
Maintain service partner capacity
Perform budget projections
Perform financial transactions
How You'll Work.
Team & Collaboration
Collaborate with internal stakeholders and service partners; Engage internal and external stakeholders at different levels independently
Process & Methodology
project management skills, managing complex, multi-stakeholder projects, Apply project management methodologies
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