Amazon.com Services LLC

Investigation Loss Prevention, Program Management, Logistics

Manager,SecurityServicesManagement,WorldwideOperationsSecurity(WWOS)

$127–172k Arlington, Virginia, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Manager, Security Services Management, Worldwide Operations Security (WWOS) at Amazon.com Services LLC. Skills: Security services management, Program management, Cross-functional leadership. Lead the AMER region’s Security Services Management (SSM). Manage an annual budget in excess of $700MM”

Industry & Context.

Investigation Loss Prevention, Program Management, Logistics
Problems you'll solve

Data-driven improvements

What They're Looking For.

Must Have

5+ years of working cross functionally with tech and non-tech teams, 5+ years of team management, 5+ years of cross functional project delivery, 5+ years of program or project management, Experience defining program requirements, Experience using data and metrics to determine improvements, Experience with performance metrics, Experience with process improvement, Experience with Lean techniques, Experience delivering cross functional projects, Experience implementing repeatable processes, Experience driving automation or standardization, Bachelor's degree

Nice to Have

Experience managing, analyzing and communicating results to senior leadership, PMP certificate, Master's degree

What You'll Do.

Lead the AMER region’s Security Services Management (SSM)

Manage an annual budget in excess of $700MM

Oversee 16 million guarding hours

Manage security service provider administration for North America

Set a strategic vision

Establish organizational framework to facilitate daily operations

Contribute to global security strategies

Create OP1/OP2/3YP plans

Collaborate with cross-functional stakeholders

Develop security service programs

Develop effective mechanisms to meet long-term business goals

Present strategies to senior business leaders

Develop unique security service solutions

Support multiple verticals across 750+ AMER sites

How You'll Work.

Team & Collaboration

Cross-functional stakeholder collaboration; AMER Physical Security leadership team; AMER S&LP leadership teams; Partners in WWOS; Partners in Operations; Partners in Category Management; Partners in Finance; Partners in Legal; Partners in PXT

Communication Scope

Verbal communication; Written communication; Present strategies

Process & Methodology

Program management, Project management, Roadmap creation

Full Job Description

The Manager, Security Services Management leads the AMER region’s Security Services Management (SSM) team, comprised of 6 performance and program managers. This leader is responsible for an annual budget in excess of $700MM, which represents approximately 16 million guarding hours. The role consists of portfolio management, execution of a region-wide support strategy, and Security Service Provider (SSP) administration for the North America remit. The Manager, Security Services Management sets a strategic vision, and organizational framework, to facilitate daily operations. They contribute to global security strategies through OP1/OP2/3YP planning, roadmap creation, and cross-functional stakeholder collaboration. The Manager, Security Services Management is a critical member of the AMER Physical Security and AMER S&LP leadership teams. They collaborate with partners in WWOS, Operations, Category Management, Finance, Legal, and PXT to develop security service programs that meet critical business objectives. The role requires technical expertise in physical security, risk management, crisis management, and the aptitude to develop effective mechanisms to meet long-term business goals. This role requires an experienced leader, proficient in verbal and written communication, who can present strategies to senior business leaders. The Manager, Security Services Management is accountable for developing and implementing unique security service solutions that support multiple verticals, across 750+ AMER sites. These include Fulfillment Centers, Sort Centers, Amazon Logistics Delivery Stations, Amazon XL Delivery Stations, Global Specialty Fulfillment, Reverse Logistics, Amazon Air, Retail, and Amazon Pharmacy. Basic Qualifications: - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience

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