Aya Healthcare
Healthcare
Manager,SecurityOperations
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“Manager, Security Operations at Aya Healthcare. Skills: Security Operations, Incident Response, ServiceNow SIR, Automation. Lead and modernize enterprise security operations function. Own incident response, detection engineering, automation”
What You'll Achieve.
Measurable, scalable, and automated SecOps outcomes; Automate triage, enrichment, containment, and response actions; Reduce manual analyst effort; Improve MTTD, MTTR, and MTTC; Ensure high-quality signal ingestion and routing; Drive operational change through MTTx metrics
Industry & Context.
Creative problem-solving
PST business hours
What They're Looking For.
Must Have
5+ years of experience in Security Operations, Incident Response, or SOC‑related roles, 2+ years of direct experience managing and operating ServiceNow Security Incident Response (SIR), including workflow ownership and playbook design, Demonstrated experience designing or operating incident response automation and playbooks within SIR or SOAR‑like platforms, Hands‑on experience integrating EDR platforms (e.g. , Microsoft Defender and/or CrowdStrike Falcon) with ServiceNow SIR, experience operating and managing EDR and SIEM solutions in an enterprise environment, hands‑on experience with Microsoft Azure security solutions, including capabilities available through Microsoft E5 subscriptions, Demonstrated experience managing and improving MTTx metrics (e.g. , MTTD, MTTR) to drive operational change, Proven experience leading security operations teams, including internal staff and external service providers, incident leadership, communication, and decision‑making skills with the ability to influence across teams, Security Operations Ownership: End‑to‑end accountability for SecOps outcomes, not just alert handling or vendor oversight, ServiceNow SIR & Automation (Critical): Proven ability to design, implement, and improve SIR workflows and playbooks tied to measurable outcome improvements, EDR / SIEM Operational Depth: understanding of detection quality, enrichment, routing, and response tuning, Metrics‑Driven Execution: Uses MTTx metrics to prioritize automation, justify investment, and demonstrate improvement, People & Vendor Leadership: Successfully leads blended teams (internal, MSP, offshore) while standardizing execution through playbooks, Builder Mindset: Lands quickly, stabilizes operations, and then modernizes through automation and process design
Nice to Have
Kubernetes a plus
What You'll Do.
Lead and modernize enterprise security operations function
Own incident response
detection engineering
Manage operational metrics and continuous improvement
Own day-to-day execution and evolution of security operations
Partner with internal teams
managed service providers
Design modern SIR playbooks
Improve signal quality
Scale operations across blended delivery model
Demonstrate impact through MTTx metrics
Own execution and continuous improvement of SecOps program
Lead blended security operations model
Establish clear operating models and escalation paths
Serve as primary owner of ServiceNow SIR workflows
and improve SIR playbooks
Drive automation to reduce manual effort
Ensure incidents are triaged
Oversee detection and response capabilities across EDR and SIEM
Operate confidently across Microsoft Azure security capabilities
and improve MTTx metrics
Lead post-incident reviews
and develop security operations personnel
Act as escalation point during security incidents
Communicate operational risk and response status
How You'll Work.
Team & Collaboration
Partners closely with internal teams; Partners with managed service providers; Partners with nearshore/offshore resources; Ability to influence across teams
Communication Scope
Incident leadership communication; Communicate operational risk and response status to leadership
Full Job Description
Join Aya Healthcare, winner of multiple Top Workplace awards! We are seeking a Manager, Security Operations to lead and modernize our enterprise security operations function, with accountability for incident response, detection engineering, automation, operational metrics, and continuous improvement. This role owns the day‑to‑day execution and evolution of security operations using ServiceNow Security Incident Response (SIR) as the system of record and partners closely with internal teams, managed service providers, and nearshore/offshore resources. This is a builder‑focused leadership role for someone who thrives on ownership and momentum. Aya is actively maturing its security operations capabilities—moving from reactive alert handling toward measurable, scalable, and automated SecOps outcomes. You’ll have the mandate to design modern SIR playbooks, improve signal quality, automate response, and scale operations across a blended delivery model while clearly demonstrating impact through MTTx metrics. This position will be PST business hours. Who We Are: We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform. At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem-solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya
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