Konecranes
Material handling solutions
Manager,SalesProcessesandTools
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“Manager, Sales Processes and Tools at Konecranes. Skills: Sales processes, Sales tools, CRM, Commercial excellence. Design, develop, implement and govern end-to-end sales and account management processes. Drive and manage global sales process framework”
What You'll Achieve.
Support business growth; Improve customer experience; Enable global sales organization to succeed; Ensure alignment with strategy; Translate business drivers into prioritized requirements; Ensure clarity, consistency, and scalability; Support business growth and operational efficiency; Ensure process consistency across systems; Use data, feedback and performance insights for improvement; Direct and visible impact on global order intake and business performance
Industry & Context.
Simplify complex processes
Occasional travel, estimated at approximately 10-20 days per year, Work on-site a couple of days per week
What They're Looking For.
Must Have
Master’s degree in business, engineering, sales, marketing, or another relevant field, or equivalent expertise built through extensive hands-on experience, Several years of experience in sales operations, sales process development, commercial excellence, or similar roles, preferably in a global B2B industrial environment, Proven experience in CRM and sales tools rollout and development, Ability to design sales processes that are effectively supported by system capabilities and data, Understanding of complex sales environments, including solution and B2B investment sales, tendering and key account management, Excellent stakeholder management and influencing skills, Ability to drive change and adoption across diverse stakeholder groups in a global matrix organisation, Analytical and structuring skills, Ability to simplify complex processes and communicate them clearly to different audiences, Fluency in English
Nice to Have
Additional language skills, Experience with agile development frameworks and iterative delivery models
What You'll Do.
implement and govern end-to-end sales and account management processes
Drive and manage global sales process framework
Own and continuously develop end-to-end sales processes
Own and drive sales and account management tools development roadmap
Lead global sales process harmonization initiatives
Act as key business owner in CRM and sales tools development
and continuous improvement of sales processes and tools
Act as key interface between Sales
How You'll Work.
Team & Collaboration
Collaborate with business stakeholders and delivery teams; Collaborate with sales, marketing, customer experience, IT, and digitalization teams; Ensure alignment between processes, tools, and data; Facilitate global stakeholder collaboration
Communication Scope
Communicate complex processes clearly
Full Job Description
At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Konecranes’ Business Area (BA) Port Solutions is looking for an experienced and customer-focused Manager, Sales Processes and Tools to strengthen our commercial excellence capabilities within the Commercial Excellence Processes and Customer Experience Team. This is a key role in our journey toward scalable and efficient global sales operations. Location: The position is located in Hyvinkää or Espoo. We work in a hybrid model, with an expectation to work on-site a couple of days per week. The role may include occasional travel, estimated at approximately 10-20 days per year. The role: In this role, you will work with a strong outside‑in perspective, playing a central role in designing, developing, implementing and governing end‑to‑end sales and account management processes. Your work will support business growth, improve customer experience and enable our global sales organization to succeed, while ensuring alignment with the BA Port Solutions Sales and Commercial Excellence strategy. In addition, you will act as the key business owner for sales and account management tools development, translating business drivers into prioritized CRM and other sales tools requirements in close collaboration with business stakeholders and delivery teams. Key responsibilities: * Drive and manage the BA Port Solutions global sales process framework across consultative, transactional and distribution sales, ensuring clarity, consistency, and scalability. * Own and continuously develop end-to-end sales processes (e.g. account management, sales management, funnel management, off
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