Marriott Vacations Worldwide
ManagerSalesGallery
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager Sales Gallery at Marriott Vacations Worldwide. Skills: Sales Gallery Management, Customer Tour Flow, Sales Force Readiness. Manage sales floor for customer tour flow. Ensure efficient sales presentation discussions”
Industry & Context.
Analytical Skills
What They're Looking For.
Must Have
Bachelor's degree or 4 years equivalent work, Minimum 2 years experience in similar position
Nice to Have
Previous senior level Timeshare Marketing Management experience
What You'll Do.
Manage sales floor for customer tour flow
Ensure efficient sales presentation discussions
Plan and staff sales force readiness
Provide information to customers
Answer customer questions
Manage overflow from tour waves
Make initial introductions
Support sales presentations
Supervise daily operational aspects of Sales Gallery Floor
Conduct Daily Huddles/Line Ups
Participate in sales and marketing management meetings
Review week and period performance
Make action plans for peak performance
Mediate issues with subordinates and colleagues
Counsel subordinates and colleagues
Resolve issues with subordinates and colleagues
Encourage positive work environment
Support establishment of positive work environment
Recognize individual accomplishments
Recognize team accomplishments
Provide safe haven for communication
Monitor weekly and period-to-date reports
Provide motivational messages to sales team
Understand portfolio sales
Manage Guest Experience
Maintain brand name integrity
Ensure associates represent company ethically
Ensure associates represent company morally
Ensure associates represent company professionally
Determine when issue escalation is required
Develop 'Culture of Excellence'
Maintain 'Culture of Excellence'
Enhance 'Culture of Excellence'
Interview new candidates
Coordinate quarterly business objectives
Prepare quarterly business objectives
Respond to customer questions
Respond to customer complaints
Respond to customer concerns
Develop plans to mitigate customer problems
Develop plans to mitigate customer complaints
Communicate with customers during escalated issues
Coordinate with Quality Assurance
Coordinate with Contracts
Relay information to sales line
Relay issues to sales line
Manage Owner Referral
Liaise with marketing teams
Coordinate package tours
Administer gifts for FTB sales
Provide first-line sales advice
Manage Encore collaterals
Manage Encore backend support
Handle associate matters for encore team
Monitor encore practices
Assist with encore administrative processes
Conceptualize guest experience in gallery
Oversee gallery overall
Manage gallery overall
Handle leaves of Assistant Gallery Administration
Liaise with creative services for procurement
Manage Purchase Orders
Liaise with finance team
Manage inventory for month closing
Delegate routine gallery tasks
Perform ad-hoc gallery tasks
How You'll Work.
Team & Collaboration
Sales management coordination; Marketing teams liaison; Creative services liaison; Finance team liaison; Quality Assurance coordination; Contracts coordination
Communication Scope
English verbal; English listening; English writing
Process & Methodology
Planning, Organizing
Full Job Description
**JOB SUMMARY** To handle all aspects of sales and gallery management and operations processes and support several aspects of the Sales and Marketing operations, being customer-focused as the top priority. Participates in developing and implementing gallery procedures that will increase tour flow from marketing channels. Develops and manages materials and equipment and builds relationships with external vendors and internal associations. Evaluates programs/channel for generating tours and implements solutions to enhance tour flow capacity. Communicates gallery strategy to sales and marketing workforce. Builds and maintains relationships with sales management, and coordinates with them to address any problems. Manages the day-to-day activities of individual contributors, customers and teams. Participate in performance management, coaching, and selection of the marketing workforce. # **CORE WORK ACTIVITIES** * Manage the sales floor to ensure customer tour flow is efficient and conducive to sales presentation discussions and purchase deliberations. * Responsible for planning/staffing of sales force readiness by ensuring the appropriate number of Sales Executives needed for marketing/tours. * Provide information to, and answer questions from, customers regarding specific topics related to vacation ownership, seasonal travel and financing options. * Manage any overflow from tour waves. * Greet customers and make initial introductions to front desk and/or Sales Executives. * Support the presentation * Supervise the daily operational aspects of the Sales Gallery Floor/Sales Center. * Conduct and/or contribute to material for Daily Huddles/Line Ups. * Conduct and/or participate in regular sales and marketing management meetings to review both the week and period performance and make action plans to ensure peak performance. * Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues. * Encourage and support the establishmen
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