Super.com
eCommerce
Manager,RiskOperations-Travel
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“Manager, Risk Operations - Travel at Super.com. Skills: fraud prevention, risk operations, people management. Shaping and driving fraud and risk strategy across the full booking lifecycle. Developing scalable fraud and abuse controls”
What You'll Achieve.
Reduce fraud losses across the travel products; Build a secure, seamless, and scalable travel platform; Drive long-term growth and customer trust; Improve the quality of transactions; Reduce fraud and financial losses; Ensure regulatory compliance; Build scalable systems that support a seamless and trustworthy customer experience; Balance fraud prevention, conversion, and customer experience; Influence the product and business strategy using data
Industry & Context.
Travel
What They're Looking For.
Must Have
5+ years of experience in fraud, risk, or payments, Proven experience operating in complex transaction ecosystems, 2+ years of people management experience, analytical skillset with hands-on experience using SQL and/or BI tools
Nice to Have
Experience working in or closely with travel or marketplace businesses, Experience with payments or fraud infrastructure companies, Bachelor’s degree in Business Administration, Finance, or related advanced degree, Professional certifications such as CPFPP, CAMS, or CFE
What You'll Do.
Shaping and driving fraud and risk strategy across the full booking lifecycle
Developing scalable fraud and abuse controls
Managing risks such as card fraud
Optimizing authorization performance
Leveraging third-party decisioning tools
Preventing fraud and abuse risk across Super.com’s travel marketplace
Designing and evolving risk strategies across the full transaction lifecycle
Investigating and mitigating complex fraud patterns
Establishing and tracking core risk KPIs
Leading and developing a high-performing team of risk analysts
How You'll Work.
Team & Collaboration
Partnering cross-functionally with Product, Engineering, Finance, and Compliance; Partnering closely with Product, Engineering, Data, and Finance to build and optimize real-time decisioning systems, rules, and controls; Deeply embedded across cross-functional, mission-aligned teams (MATs), partnering closely with Product, Engineering, Data, Compliance, and Operations
Full Job Description
MANAGER, RISK OPERATIONS - TRAVEL ABOUT SUPER.COM http://Super.com We started Super.com http://Super.com to help maximize lives–both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com http://Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. ABOUT THE ROLE This newly created leadership role is focused on protecting the integrity and profitability of Super.com http://Super.com’s rapidly growing travel marketplace, with a focus on hotel and flight transactions. You will be responsible for shaping and driving fraud and risk strategy across the full booking lifecycle, from checkout and authorization through disputes and chargebacks, ensuring an effective balance between risk mitigation and conversion. You will develop scalable fraud and abuse controls, partnering cross-functionally with Product, Engineering, Finance, and Compliance to reduce fraud losses across the travel products. This includes managing risks such as card fraud, friendly fraud, and refund abuse, while optimizing authorization performance and leveraging third-party decisioning tools. This role is critical to building a secure, seamless, and scalable travel platform that drives long-term growth and customer trust. ABOUT THE TEAM Risk Operations at Super.com http://Super.com operates as a centralized function with broad ownership across fraud prevention, financial crime, and transaction integrity. Our scope spans payment and card fraud, travel fraud, cashback and promotional abuse, offerwall fraud, KYC and identity verification, anti-money laundering (AML), and the end-to-e
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