Delivery Hero
Logistics
ManagerRiderExperience&Engagement
“Manager Rider Experience & Engagement at Delivery Hero. Skills: Rider retention, Rider engagement, Rider communication, Partnership management. Own rider churn reduction strategy. Define Rider Value Proposition”
What You'll Achieve.
Improve retention outcomes; Improve loyalty outcomes; Strengthen rider attachment; Strengthen sense of belonging; Enhance Rider Value Proposition; Impact on retention metrics
Industry & Context.
Analytical skills
What They're Looking For.
Must Have
5-8 years managing large distributed workforce, English communications skills, Extensively UAE-based experience, Experience reducing attrition, Experience building engagement programs, Experience managing cross-functional stakeholders, Ability to communicate with senior leadership regularly, Experience launching incentive initiatives, Experience launching loyalty initiatives, Experience with loyalty program design, Experience building B2B partnerships, Analytical skills (Excel / dashboards), Field-oriented personality
Nice to Have
Hindi communications skills, Previous experience working within delivery companies, Working closely with riders, Background in logistics, Background in ride-hailing, Background in FMCG field ops, Commercial mindset, Strong negotiation skills
What You'll Do.
Own rider churn reduction strategy
Define Rider Value Proposition
Enhance Rider Value Proposition
Design rider loyalty framework
Manage rider loyalty framework
Analyze retention data
Develop engagement roadmap
Execute engagement roadmap
Lead recognition programs
Lead motivation programs
Ensure initiatives are measurable
Own rider communication strategy
Own rider communication governance
Ensure clear messaging
Ensure consistent messaging
Ensure aligned messaging
Establish feedback mechanisms
Translate insights into initiatives
Translate insights into action plans
Develop benefit partnerships
Manage benefit partnerships
Launch value-added programs
Monitor measurable impact
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Senior leadership communication
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