Manager,RevenueOperationsandOrderManagement
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“Manager, Revenue Operations and Order Management at Pinterest. Skills: Revenue Operations, Order Management, Quote-to-Cash, Team leadership. Lead team overseeing order fulfillment. Build partnerships with cross-functional teams”
What You'll Achieve.
Ensure accuracy; Ensure efficiency; Ensure exceptional customer service; Boost efficiency; Boost quality; Boost compliance; Enable informed decision-making; Deliver accurate orders; Deliver timely orders; Consistently meet SLAs; Consistently meet customer expectations; Prevent recurrence of issues; Ensure compliance; Ensure revenue recognition readiness; Ensure internal controls; Measure team performance; Scale operations
Industry & Context.
Root-cause fixes; Quantitative analysis; Evaluate complex issues
Visit office 2 times/month
What They're Looking For.
Must Have
Bachelor's degree in relevant field or equivalent experience, Minimum 5 years in revenue operations or similar, Minimum 2 years in leadership, Extensive experience in Order Processing, Extensive experience in Quote-to-Cash operations, Global people management experience
Nice to Have
Experience in internet advertising
What You'll Do.
Lead team overseeing order fulfillment
Build partnerships with cross-functional teams
Scale processes that drive revenue
Support growth opportunities
Identify automation opportunities
Champion AI/ML opportunities
Improve accuracy across order lifecycle
Partner with Sales Strategy
Partner with Revenue Operations
Improve order experience
Improve policy clarity
Drive prioritized process enhancements
Drive automation enhancements
Drive data-driven accountability
Drive strategic insights
Develop operational metrics
Monitor operational metrics
Analyze operational metrics
Identify performance trends
Enable informed decision-making
Lead change management efforts
Define long-term vision for Order Management
Define long-term vision for Quote-to-Cash
Execute long-term vision for Order Management
Execute long-term vision for Quote-to-Cash
Align with Finance strategy
Align with Go-to-Market strategy
Own end-to-end order lifecycle
Deliver accurate orders
Deliver timely orders
Mentor a globally distributed team
Develop a globally distributed team
Set clear goals for team
Provide regular coaching
Conduct regular reviews
Foster culture of accountability
Foster culture of excellence
Design case management
Design queue management
Meet or exceed customer expectations
Serve as point of escalation
Prevent recurrence of issues
Ensure compliance with accounting policy
Ensure revenue recognition readiness
Ensure internal controls
Standardize reporting
Measure team performance
Inform business decisions
Evaluate key insights
Share key insights with executive leadership
Scale operations to support business growth
Support global expansion
Support new product launches
Support evolving monetization models
How You'll Work.
Team & Collaboration
Cross-functional teams; Executive leadership
Communication Scope
Express complex ideas
Process & Methodology
Roadmap planning
Full Job Description
About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. As Manager, Revenue Operations and Order Management, you will lead a team that oversees the regional end to end order fulfillment process, ensuring accuracy, efficiency, and exceptional customer service. You’ll build strong partnerships with cross‑functional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLA‑driven case/queue management, and continuous improvement across workflows, tools, and vendor/outsourced operations. What you’ll do: Identify and champion automation and AI/ML opportunities to reduce manual effort and improve accuracy across the order lifecycle. Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost e
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