Davita
Manager,RegionalOperations
“Manager, Regional Operations at Davita. Skills: Team Leadership, Financial Management, Growth and Strategic Initiatives, Market Education and Strategy. Lead a remote team. Manage teammate relations”
What You'll Achieve.
Ownership of territory P&L; Improve profitability; Plan effective strategies for financial well-being of Patient Pathways; Meet face to face with hospital partners to discuss current discharge processes; Structure, introduce and train hospital partners on the Patient Pathway program; Identify areas of improvement in the discharge process in individual local markets; Conduct regular update check-ins with hospital partners and Patient Pathways management before, during, and after implementation; Analyze, develop, and implement new ways for the company to differentiate itself in the marketplace; Develop in-depth knowledge of the company's service offerings, markets, current market share within individual markets, market competition, and strategies to secure new business; Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways; Update local operations leadership on the progress and impact of the Patient Pathways program; Discuss ongoing strategies for each market with Patient Pathways and field management; Provide coverage assistance at Patient Pathways partner hospitals as needed (including but not limited to covering during teammate PTO leave or position vacancies); Analyze Patient Pathways reports for assigned territory including but not limited to patient volume for each Dialysis Coordinator and length of stay and readmissions metrics for territory and individual hospitals; Analyze performance of each market and make recommendations on future action plans based on the analysis; Provide management team with monthly updates regarding the above metrics; Experience driving results for your book of business; Mobilizing resources to impact the team’s performance; Track your team’s success in achieving the goal
Industry & Context.
tackling difficult problems; root-cause analysis
Availability for regional and some national up to 75% travel
What They're Looking For.
Must Have
Minimum of two (2) years' management experience remote teammate management, Minimum of two (2) years' project management and/or project implementation experience required, Minimum of one (1) year experience demonstrating understanding of commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity) as well as government insurance programs (Medicare, Medicaid) required, Operational or client management experience across multiple sites required, Experience driving results for your book of business, Experience with KPIs, Experience mobilizing resources to impact team performance, Experience with root-cause analysis, Experience with flow charts, Experience tracking team success in achieving goals
Nice to Have
healthcare industry management experience preferred, Master's preferred
What You'll Do.
Manage teammate relations
Foster a positive work environment
Conduct annual performance reviews
Conduct salary reviews
Performance management
Conduct regular update calls
Conduct operating reviews
Manage hiring process
Manage onboarding process
Implement and follow Teammate Guidelines
Implement and follow employment policies
Schedule new teammate training
Organize new teammate training
Review financial statements
Review financial data
Ownership of territory P&L
Utilize financial data to improve profitability
Prepare operational budgets
Control operational budgets
Plan effective strategies for financial well-being
Implement new Patient Pathways Program
Meet face to face with hospital partners
Discuss current discharge processes
Structure Patient Pathway program
Introduce Patient Pathway program
Train hospital partners on Patient Pathway program
Identify areas of improvement in discharge process
Conduct regular update check-ins with hospital partners
Conduct regular update check-ins with Patient Pathways management
Analyze new ways for company to differentiate
Develop in-depth knowledge of company's service offerings
Develop in-depth knowledge of markets
Develop in-depth knowledge of current market share
Develop in-depth knowledge of market competition
Develop strategies to secure new business
Work cross-functionally with DaVita operations leadership
Work cross-functionally with Non-DaVita operations leadership
Introduce Patient Pathways
Update local operations leadership on progress
Update local operations leadership on impact
Discuss ongoing strategies for each market
Provide coverage assistance at partner hospitals
Analyze Patient Pathways reports
Analyze performance of each market
Make recommendations on future action plans
Provide management team with monthly updates
How You'll Work.
Team & Collaboration
Work cross-functionally with DaVita and Non-DaVita operations leadership across chronic and hospital services teams to introduce Patient Pathways; Update local operations leadership on the progress and impact of the Patient Pathways program; Discuss ongoing strategies for each market with Patient Pathways and field management
Process & Methodology
project management, project implementation
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