ManagerRCM(NewbusinessWestonGroup)

**Manager- RCM** _Location: Noida (Onsite) | Shift: Night (US hours)_ CompuGroup Medical is a three-time consecutive Best in KLAS winner for RCM. We provide a full spectrum of Revenue Cycle Management (RCM) and BPO services. Our teams work with leading technologies and proven processes, and we invest heavily in training, development, and career growth. As an innovator and leader in e-health services, we offer unparalleled opportunities to build a long-term career in the US healthcare domain. **_What You Can Expect:_** * **Comprehensive Benefits:** Group health and accidental insurance. * **Structured Onboarding:** Digital application process and systematic training. * **Engaging Work Culture:** Regular engagement activities and a collaborative environment. * **Career Growth:** Clear progression opportunities and performance-based increments. * **High-Performing Team:** Work with a focused, supportive, and quality-driven team. * **Onsite, Human-Centric Work:** In-person collaboration at our Noida office. * **Job Stability:** Recession-resilient, secure organization. * **Transport & Meals: **Transport allowance or company transport, plus subsidized meals. _**What you can do for us:**_ * Client Satisfaction & Retention. * Goal Settings, Decision making & leadership. * Provide supervision to develop customer service representative's skills in order to achieve operational and organizational objectives. General customer service and support to customers. * Manage third party vendor relationship and service level agreement to ensure quality customer service. * Monitor customer service representatives to ensure quality customer service. * Conducting monthly 1on1 session with supervisors/ customer service executive, discussing the progress and performance of each individual. * Keep a record of client KPIs and team’s performance against the KPIs. * Monitor team performance and report on metrics. * Discover training needs and provide coaching. * Good knowledge of Microsoft tool