Little Caesars
food
Manager,QualityAssurance
“Manager, Quality Assurance at Little Caesars. Skills: quality assurance programs, inspection, testing and quality control procedures, customer complaint investigation, quality audits. Lead and manage quality assurance programs. Develop inspection, testing and quality control procedures”
What You'll Achieve.
ensure product safety and quality; track quality metrics
Industry & Context.
problem-solving skills; decision-making skills; resolve conflicting points of view; problem resolution
Ability to travel up to 30% of the time, adhere to the company corporate travel policy
What They're Looking For.
Must Have
Bachelor’s degree in food science, Biology, Chemistry or related discipline, Minimum of five (5) years quality assurance experience in the food industry, total of seven (7) years total quality assurance experience, Knowledge of the food industry manufacturing practices, familiar governmental regulations, OSHA lab standards, Good Manufacturing Practices as defined by the FDA, Ability to communicate effectively with franchisees, vendors and other departments, Evidence of the ability to establish, document, update and track quality metrics, Experience in a previous position requiring accuracy, attention to detail and documentation of issues, resolutions and policy changes, Excellent problem-solving and decision-making skills, Good interpersonal skills and ability to resolve conflicting points of view, Demonstrated ability to manage multiple, complex projects and initiatives simultaneously with a results-oriented approach, Computer proficiency (Microsoft Office, database, Internet and documentation software required), Sensory abilities for product evaluation
Nice to Have
HACCP certification, foodservice sanitation certification, Experience with lab analysis and testing on products used in the pizza business
What You'll Do.
Lead and manage quality assurance programs
testing and quality control procedures
Design quality training programs
Investigate customer complaint issues
Facilitate quality audits
Create and implement updated policies
procedures and programs
Identify and resolve supplier food safety and quality issues
Provide technical support
Act as liaison with quality control function
Manage critical food lines
Implement new laboratory procedures and instrumentation
Assist International department with manufacturing and problem resolution
Communicate with staff
other departments and suppliers
Responsible for direct involvement in corporate product recalls and retrievals
Maintain approved manufacturer list for regional vendors
Perform other duties as requested by Supervisor
How You'll Work.
Team & Collaboration
Communicate with staff, other departments and suppliers; Act in a liaison role with the quality control function; Assist leadership in policy creation for vendors; Communicate with franchisees, vendors and other departments
Communication Scope
communicate effectively with franchisees, vendors and other departments; communicating complex technical data to a variety of audiences
Process & Methodology
manage multiple, complex projects and initiatives simultaneously
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