Manager,QualityAssurance

### _Current Employees of LendingClub: Please apply via your internal Workday Account_ LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more. ## ## About the Role The Quality Assurance team is the voice of the customer inside Operations — monitoring contacts and loan reviews to make sure we deliver on our commitments to members and our regulators. This role leads the day-to-day QA function across all lending Operations lines of business, owning compliance and procedural monitoring, building targeted monitoring capabilities, and partnering closely with Compliance to keep risk in check as we scale. ## ## What You'll Do * Lead a multi-tier QA team of 14+ Associates, Specialists, and Supervisors across Operations, setting clear priorities and removing blockers so the team can deliver * Own compliance and procedural monitoring across customer contacts and loan reviews, ensuring oversight standards are met at the department level * Build and maintain QA forms, calibration practices, and reporting that translate findings into action for Operations leaders * Use speech analytics and other monitoring tools (NICE, Calabrio, or similar) to surface risk signals earlier and prioritize where the team focuses * Apply AI tools thoughtfully to accelerate review sampling, trend analysis, and reporting - without trading away the rigor that lending and regulatory work require * Lead QA testing for pilots, new products, and vendor rollouts, providing actionable data during launch and