Capital One
Manager,ProjectManagement-USCardServicingAIStrategy
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Project Management - US Card Servicing AI Strategy at Capital One. Skills: AI Strategy, Project Management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. drive strategy and execute on high priority projects. develop solutions that mitigate risk”
What You'll Achieve.
drive great customer servicing experiences; deliver results that have a direct impact on the company’s bottom line; ensure project plans deliver on intent; ensure delivery of commitments
Industry & Context.
problem solving; analytical; Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Capital One will not sponsor a new applicant for employment authorization for this position.
What They're Looking For.
Must Have
Bachelor's Degree or Military experience, At least 4 Years of Project Management experience
Nice to Have
Masters Degree or MBA, 5+ years of Project Management experience, PMP, Lean, Agile or Six Sigma certification
What You'll Do.
drive strategy and execute on high priority projects
develop solutions that mitigate risk
ensure well-managed deployment of AI solutions across customer servicing
Leading moderate to large complex projects and programs by providing strategic direction to projects
and managing project plans in a complex dynamic environment
revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
How You'll Work.
Team & Collaboration
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery; Building relationships and collaborating with key stakeholders to ensure delivery of commitments; Exhibit outstanding influencing skills to effectively drive project / program efforts; Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Communication Scope
excellent communication and partnership skills; interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Process & Methodology
project management, project plans, project delivery, project / program efforts, project management
Full Job Description
Manager, Project Management - US Card Servicing AI Strategy Interested in joining a high-impact team at the forefront of AI and driving great customer servicing experiences? The **US Card Servicing - AI Strategy** team is seeking a Manager to drive forward our strategies for our expanding AI ecosystem. This individual will be instrumental in developing solutions that mitigate risk and ensure well-managed deployment of AI solutions across customer servicing. Joining the team means... * Being part of a face-paced, fun, development-oriented team * Going 0 to 1 with a high-impact, high-visibility AI initiative * Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver * Learning the intersecting dynamics of the business, technology, and operations As a Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. **General Responsibilities:** * Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports. * Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements * Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time. * Leveraging problem solving and influencing skills to ensure project plans deliver on intent * Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery * Building relationships and collaborating with key stakeholders to ensure delivery
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