Manulife Canada Operations
Manager,Program&StrategicDelivery
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“Manager, Program & Strategic Delivery at Manulife Canada Operations. Skills: Program management, Strategic delivery, Portfolio management, Stakeholder management. Support execution of strategic initiatives.. Translate priorities into actionable project plans.”
What You'll Achieve.
Deliver high-impact projects aligned to operational and strategic priorities.; Ensure adherence to enterprise standards and methodologies.; Deliver results under tight timelines.
Industry & Context.
Analytical thinking; Problem-solving skills; Ability to synthesize data into actionable insights.
What They're Looking For.
Must Have
University degree or equivalent experience with 5–8 + years in project management, portfolio management, or strategy execution roles., Proven experience managing medium-to-large scale initiatives in a complex, matrixed organization., analytical and problem-solving skills with the ability to synthesize data into actionable insights., Excellent communication and presentation skills, with the ability to engage stakeholders at multiple levels., Solid understanding of project management methodologies (e. g. , Agile, Waterfall, hybrid models)., Ability to manage multiple priorities and deliver results under tight timelines., stakeholder management and influencing skills without direct authority.
Nice to Have
Experience in financial services, insurance, or large-scale operations environments., Professional certifications such as PMP, PRINCE2, or Agile certifications (e. g. , Scrum, SAFe)., Exposure to portfolio management tools and reporting platforms (e. g. , Clarity, Planview, Power BI)., Experience supporting governance forums and executive-level reporting., Background in consulting, operations transformation, or business process improvement.
What You'll Do.
Support execution of strategic initiatives.
Translate priorities into actionable project plans.
Monitor and manage portfolio performance.
Identify delivery risks and issues.
Ensure alignment of project outcomes.
Maintain portfolio reporting.
Establish integrated portfolio planning.
Support and enforce governance practices.
Track and report on project financials.
Support budget planning.
Monitor resource capacity and utilization.
Serve as strategic advisor to senior leaders.
Support change management activities.
Contribute to continuous improvement.
How You'll Work.
Team & Collaboration
Partnering with business and functional leaders.; Driving portfolio transparency.; Enabling governance practices.; Partner with finance and business teams.; Engage stakeholders at multiple levels.; Collaboration with project delivery leads.
Communication Scope
Excellent communication and presentation skills; Ability to engage stakeholders at multiple levels; Translate complex program dynamics into clear executive narratives; Decision-ready insights
Process & Methodology
Project management, Portfolio management, Strategy execution, Agile, Waterfall, Hybrid models, Scope management, Schedule management, Budget management, Risk management
Full Job Description
The **Manager, Program & Strategic Delivery** for Manulife Canada Operations plays a key role in supporting the execution of strategic initiatives and ensuring effective delivery across the portfolio. This role is responsible for driving portfolio transparency, enabling strong governance practices, and partnering with business and functional leaders to deliver high-impact projects aligned to operational and strategic priorities. This position requires strong delivery discipline, analytical thinking, and the ability to influence stakeholders across multiple levels of the organization while operating in a fast-paced, matrixed environment. **Position Responsibilities:** Portfolio Delivery & Execution * Support the execution of strategic initiatives by translating priorities into actionable project plans and deliverables. * Monitor and manage portfolio performance across scope, schedule, budget, and risks. * Identify delivery risks and issues, proactively escalating and driving resolution with stakeholders. * Ensure alignment of project outcomes to defined business objectives and success metrics. Portfolio Management, Reporting and Governance * Maintain accurate and up-to-date portfolio reporting, including status, financials, dependencies, and outcomes. * Establish integrated portfolio planning in collaboration with project delivery leads, and own executive-level governance reporting * Support and enforce governance practices across the portfolio, ensuring adherence to enterprise standards and methodologies. Financial & Resource Oversight * Partner with finance and business teams to track and report on project financials, including budgets, forecasts, and benefits realization. * Support budget planning and ongoing financial management for initiatives within the portfolio. * Monitor resource capacity and utilization, identifying constraints and opportunities for optimization. Stakeholder Engagement & Collaboration * Serve as a strategic advisor to senior leaders by tran
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