Manager,ProgramImplementation

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) **Job Summary** The Manager, Tools & Operations Optimization is responsible for driving operational excellence across employee‑facing platforms by managing daily performance, continuous improvements, and issue resolution. This role leads tool enhancements, backlog prioritization, and incident management while partnering closely with product, technology, and operations teams to ensure stable, efficient, and scalable solutions. The manager focuses on improving employee experience, reducing operational friction, and increasing process efficiency through standardization, automation, and disciplined execution. Responsibilities include translating business needs into clear requirements, overseeing testing and quality assurance, managing system logic and changes, documenting processes, and resolving complex escalations through effective cross‑functional collaboration and stakeholder communication. **Job Description** **Responsibilities:** * Manage XPE and Gratis site enhancements, incidents, and backlogs, including writing detai