Cook Systems
Manager,ProductionSupport
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optimal for Manager candidates.
“Manager, Production Support at Cook Systems. Skills: Production support management, Operations management, Team leadership. Manage daily operations of Production Support group. Ensure seamless production and operations support”
What You'll Achieve.
Maintain high availability; Service level attainment
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
7 years of IT work experience, managing teams responsible for production and operations support, In-depth knowledge of computer operations, monitoring and control, systems recovery, production processing control, Middle-level management experience in data center operations, Experience working under general direction of senior-level management, Proven ability to manage and mentor supervisors, project leaders, technical staff
What You'll Do.
Manage daily operations of Production Support group
Ensure seamless production and operations support
Develop policies and procedures for efficient production support
Implement policies and procedures for efficient production support
Data center scheduling
Monitor production outages
Report production outages
Perform proactive analysis to identify factors impacting high
Perform proactive analysis to identify factors impacting service
Collaborate with IT personnel
Collaborate with business unit personnel
Align production support activities with business objectives
Manage project leaders
Mentor project leaders
Manage technical staff
Mentor technical staff
Lead complex projects
Serve as project leader
Serve as subject matter expert
How You'll Work.
Team & Collaboration
IT and business unit personnel
Process & Methodology
Project management
Full Job Description
Launch Your Career with Cook Systems Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off! Summary: We are seeking an experienced Production Support Manager to lead and manage the daily operations of our Production Support group. This role involves developing and implementing policies and procedures to ensure efficient production support, including operator training, data center scheduling, and systems recovery. The Production Support Manager will monitor and report production outages and perform proactive analysis to maintain high availability and service level attainment. This position requires collaboration with IT and business unit personnel to achieve operational excellence. Responsibilities: Manage the daily operations of the Production Support group, ensuring seamless production and operations support. Develop and implement policies and procedures for efficient production support, including operator training and data center scheduling. Monitor and report all production outages, ensuring timely resolution and communication. Perform proactive analysis to identify factors impacting high availability and service levels. Collaborate with IT and business unit personnel to align production support activities with business objectives. Manage and mentor supervisors, project leaders, and technical staff in the Production Support gro
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