Zscaler
Cybersecurity
Manager,ProductSupport
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Product Support at Zscaler. Skills: Product support, Team management, Customer success. Manage a team of product support specialists. Set team goals”
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
5+ years support manager experience, Escalation management experience, People management experience, Bachelor of Science in Computer Science/Engineering, 3 years' experience as Support Engineer/Sr. Support Engineer, Supporting networking or web security products
Nice to Have
Networking Experience, Security experience, Authentication systems knowledge, Knowledge of protocols, Network troubleshooting experience, Familiarity with tools, Familiarity with Network Protocol Analysers
What You'll Do.
Manage a team of product support specialists
Provide guidance to team
Ensure team's overall performance
Develop product support strategies
Implement product support strategies
Identify areas for improvement
Establish support processes
Ensure efficient resolution of customer issues
Manage escalated customer issues
Resolve escalated customer complaints
Work with product development
Work with engineering
Provide technical guidance to teams
Provide technical guidance to customers
Stay up-to-date with product updates
Ensure quality in customer interactions
Conduct regular performance evaluations
Train product support team
Implement quality assurance processes
Collaborate with product management
Collaborate with engineering
Collaborate with sales
Ensure communication and agreement
Attend customer calls
Provide updates on support activities
Collaborate on strategic programmes
How You'll Work.
Team & Collaboration
Cross-functional teams; Product management; Engineering; Sales
Full Job Description
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for an experienced Manager, Product Support to join our Support team. This is a hybrid role based in Mohali, reporting to the Senior Manager, Product Support. We're looking for an experienced Manager -Product Support to join our Customer Success team. What you’ll do (Role Expectations) Leading a team: You will manage a team of product support specialists or engineers. This includes setting team goals, providing guidance, and ensuring the team's overall performance Product support strategy: You will develop and implement strategies to provide supp
Applying for this Manager, Product Support role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Zscaler?
Real rants from real employees. Read before you apply.