Manager,ProductSupport

At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. That’s why at Appfire, you choose. Choose to work where you thrive: Whether from home, in one of our offices, or while exploring the world, you decide where you’re most productive. From hardware and software to access to two decades of collective wisdom on working effectively in a remote-first company, we’ve got you covered. Choose to balance your life without compromise: Plan your workday around your needs and what matters most to you. Enjoy flexible time off without the hassle of complicated approvals. From day one, we trust you to deliver quality work without sacrificing your personal life, hobbies, loved ones, and well-being. Choose to grow on your terms: Take charge of your professional growth with access to online learning platforms, facilitated training, leadership programs, and internal hackathons. Collaborate with a global team to gain fresh perspectives. When you're ready for a new challenge, our internal mobility program is here to support your journey. No one knows you better than you do. So join us and customize your experience. Choose how you want to work. Choose Appfire. We're looking to hire The Manager of Product Support team, that focuses on setting goals and objectives for team members to achieve operational results regarding effective troubleshooting methods, testing methods, procedures, and problems, product specification and retention problems, as well as a minor redesign of products, analysis of customer issues, and optimizing production relative to cost constraints. What you will do: Supports execution of plans for Customer Support Strategy: Developing and implementing strategies for delivering excellent customer support, ensuring customer satisfaction, and maintaining excellent customer relationships. Resolving u