Capital One
Manager,ProductManagement-ServicingBackOffice
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Product Management - Servicing Back Office at Capital One. Skills: Product management, Automation, AI tools. Set course for modernizing processes. Automate non-destination servicing processes”
What You'll Achieve.
Deliver game-changing outcomes; Enable near term value; Enable long term value
Industry & Context.
Integrated problem solving; Identify complex problems; Resolve complex problems
What They're Looking For.
Must Have
3 years of experience in Product Management, Bachelor's Degree in a quantitative field, Master's Degree in a quantitative field or an MBA with a quantitative concentration
Nice to Have
Experience translating business strategy and analysis into consumer facing digital products
What You'll Do.
Set course for modernizing processes
Automate non-destination servicing processes
Migrate processes to destination platforms
Redesign processes around automation
Reduce operational risk
Explore and apply AI tools
Navigate white spaces
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with partners
Process & Methodology
Roadmap
Full Job Description
Manager, Product Management - Servicing Back Office Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. **About the Team** The Back-Office ADA, SCRA, and Specialty Operations team supports a wide range of back office servicing needs - with a goal of ensuring effortless resolution across accessibility, military benefits, and a multitude of account servicing needs for every customer. **About the Role** This role will focus on a range of non-destination servicing processes primarily within our Specialty Operations umbrella, setting the course for modernizing and automating these processes - migrating them to destination platforms and redesigning them around automation capabilities to reduce manual work and operational risk. Achieving these goals across the range of non-destination back office processes will necessitate adaptable strategies that work at scale, opening opportunities to explore and apply AI tools. Strong candidates for this role will be comfortable navigating white spaces, building bold visions, and working with partners to align on and make them a reality. **Capital One Product Framework** In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: * **Human Centered** \- Obsesses about internal and external customer needs to reimagine and innovate product solutions * **Business Focused** \- Delivers game-changing outcomes by focusing on leverage and execution excellence * **Technology Driven** \- Leverages technology to deliver innovative and resilient solut
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