Capital One

Manager,ProductManagement,CreditCardAcquisitions(AgentExperience)

$150–171k McLean, Virginia, United States FULL TIME
The Brief

“Manager, Product Management, Credit Card Acquisitions (Agent Experience) at Capital One. Skills: Product Management, Agent Experience, Applicant Journey, Risk Mitigation. Own the internal engine that powers high-friction customer touchpoints involving document requests and security verifications. Crafting a seamless onboarding experience for honest applicants while building a brick wall for fraudsters”

What You'll Achieve.

Deliver game-changing outcomes by focusing on leverage and execution excellence; Enable both near term and long term value

Industry & Context.

Problems you'll solve

Integrated Problem Solving; Identifies and resolves complex problems to deliver outcomes while mitigating product risks; Turning complex problems into shipped solutions

What They're Looking For.

Must Have

At least 3 years of experience working in Product Management, A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice to Have

Experience translating business strategy and analysis into consumer facing digital products

What You'll Do.

Own the internal engine that powers high-friction customer touchpoints involving document requests and security verifications

Crafting a seamless onboarding experience for honest applicants while building a brick wall for fraudsters

Designing workflows and document-processing tools within our servicing platform

manual tasks into streamlined processes

Deliver intuitive tools that allow agents to perform their job flawlessly

Defining the very first interaction our customers have with the bank

How You'll Work.

Team & Collaboration

Collaborating with Agents, Fraud, Risk, and Legal teams; Leads cross functional teams to solve customer problems and drive organizational alignment

Free ATS check

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