TrueML
Financial Services
Manager,PlatformEnablement
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Platform Enablement at TrueML. Skills: Platform Enablement, Team Leadership, AI-Augmented Operations. Mentor individual contributors. Manage Platform Enablement Engineers”
What You'll Achieve.
Optimize product-to-support lifecycle; Eliminate friction points; Achieve best-in-class MTTR
Industry & Context.
Root cause governance; Systemic friction reduction; Troubleshooting
Occasional travel, Reliable internet connection, Professional work environment
What They're Looking For.
Must Have
5+ years relevant experience, 1-2 years people management, Log analysis tools proficiency, Database debugging via SQL, Manual API testing, Validate JSON payloads, Isolate front-end failures, Isolate back-end failures, Navigate source code, Inspect application logic, Correlate client-side errors, Correlate backend logging, Present complex technical issues, Leverage GenAI tools
Nice to Have
Experience building scripting frameworks, Experience building data queries, Manage operational support, Familiarity with CI/CD, Familiarity with IaC, Familiarity with agile metrics, Professional proficiency in Spanish
What You'll Do.
Mentor individual contributors
Manage Platform Enablement Engineers
Establish career pathways
Establish performance metrics
Foster continuous learning
Oversee prioritization
Oversee resolution of failures
Oversee resolution of anomalies
Act as final operational authority
Collaborate with Engineering leaders
Streamline bug-fix cycles
Streamline development cycles
Serve as lead translator
Synthesize technical blockages
Synthesize system patterns
Create business impact statements
Own technical documentation strategy
Define decision trees
Define troubleshooting playbooks
Scale self-service resolution
Maintain triage queue efficiency
Establish SLA/SLO baselines
Aggregate telemetry data
Aggregate ticket patterns
Isolate platform friction points
Present data-backed business cases
Drive infrastructure enhancements
Drive product enhancements
Identify process improvements
Champion process improvements
Execute process improvements
Pioneer GenAI tool adoption
Enforce GenAI tool adoption
Accelerate log summarization
Accelerate code comprehension
Accelerate SQL script generation
Cultivate knowledge sharing environment
Catalog investigative techniques
Catalog automated scripts
How You'll Work.
Team & Collaboration
Cross-functional liaison; Client-facing organizations; Core Engineering; Executive stakeholders; Tier 1 support; Business stakeholders; Product leadership; Engineering leadership; Distributed US engineers; LATAM engineers
Communication Scope
Business-speak statements; Technical documentation; Verbal communication; Written communication
Process & Methodology
Agile framework metrics
Full Job Description
## Description Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. TrueML Products is seeking a highly motivated, technically grounded, and leadership-oriented Manager, Platform Enablement to lead and develop our team, serving as the critical bridge between our client-facing organizations and core Engineering. In this role, you will transition from executing individual deep-dives to standardizing triage frameworks and driving systemic improvements that optimize the product-to-support lifecycle. You are a perfect fit for this leadership role if you possess a strong mix of technical grit and service-oriented mentality, have a proven track record of bridging the gap between deep-tier engineering logic and operational workflows, and can foster an AI-augmented culture that enhances triage efficiency and eliminates friction points for both customers and developers. ## What You’ll Do Team Leadership & Engineering Partnership Team Leadership: Mentor, and manage a team of individual contributors (Platform Enablement Engineers), establishing clear career development pathways, performance metrics, and a culture of continuous learning. Escalation & Root Cause Governance: Oversee the prioritization and resolution of complex workflow failures and system anomalies. Act as the final operational authority for hi
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