Standard Bank Group
Banking
Manager,People&CultureOperations
Neural analysis suggests this role is
optimal for mid candidates.
“Manager, People & Culture Operations at Standard Bank Group. Skills: Payroll Management, Benefit Administration, Organizational Management Support, Query Management. Lead People and Culture Operations Function. Ensure operational excellence”
What You'll Achieve.
Ensure operational excellence; Deliver effectively on SLAs; Meet monthly payroll cut-off dates; Ensure accuracy in benefit claims; Ensure accuracy in policy changes; Ensure operational effectiveness and accuracy; Ensure optimal employee experience; Enhance employee experience; Ensure growth and development of people; Ensure delivery of capability mandate; Manage risks appropriately; Ensure proper coverage and delivery
Industry & Context.
Interpreting Data; Making Decisions
Work permit process
What They're Looking For.
Must Have
8-10 years experience, Understanding of entire P&C Value Chain, Transactional management experience, Operations Payroll experience, Experience within Payroll or Shared Services environment
Nice to Have
Specific focus on reconciliations and accounting
What You'll Do.
Lead People and Culture Operations Function
Ensure operational excellence
Deliver on service level agreements
Identify and mitigate risks
Ensure adherence to legislation and governance
Lead Payroll Management responsibilities
Meet monthly payroll cut-off dates
Check monthly payroll results/reports
Resolve payroll discrepancies
Lead benefit administration process
Action benefit claims accurately
Action benefit information accurately
Action policy changes accurately
Lead Learning and Development Administration process
Lead financial administrative aspects of training
Ensure operational effectiveness and accuracy
Lead Organisational Management Support process
Ensure quality assurance process
Provide leadership for query management process
Resolve all queries within SLA
Monitor P&C Operations SLAs
Manage P&C Operations SLAs
Identify improvements to P&C Operations
Address customer requirements
Lead Document Management process
Lead Document Storage process
Ensure safe filing of employee documentation
Ensure secure filing of employee documentation
Lead Payroll Finance process
Ensure adherence to local legal requirements
Ensure adherence to company policy
Ensure adherence to industry practice
Monitor Payroll process
Control Payroll process
Reconcile monthly employee tax
Reconcile annual employee tax
Reconcile statutory deductions
Implement governance process for benefit claims
Implement governance process for policy changes
Execute quality assurance procedures
Lead International Assignees process
Execute administrative processes for international assignees
Execute logistical processes for international assignees
Act as Continuous Improvement Champion
Drive culture of innovation
Act as P&C Operations Change Management custodian
Implement query management process
Ensure optimal employee experience
Align to best practices
Establish relationships with stakeholders
Maintain relationships with stakeholders
Optimise employee experience
Implement Employee Lifecycle process
Ensure on-boarding process adhered to
Ensure off-boarding process adhered to
Ensure international assignees process adhered to
Enhance employee experience
Lead People within P&C Operations capability
Develop People within P&C Operations capability
Manage People within P&C Operations capability
Ensure growth and development of people
Manage performance of people
Ensure delivery of capability mandate
Drive Payroll Management responsibilities
Drive Finance responsibilities
Ensure appropriate controls are in place
Manage risks appropriately
Manage demand and resource capacity
Plan team member utilisation
Ensure effective team member utilisation
Ensure proper coverage for stakeholders
Ensure delivery to stakeholders
Engage with P&C Operations clients
Manage client expectations
Ensure client expectations are met
Ensure data integrity
Capture monthly payroll data
Resolve simulation payroll errors
Resolve live payroll errors
Resolve data discrepancies
Engage with relevant stakeholder
Resolve Bank file discrepancies
Ensure accuracy in processing payroll data
Ensure timeliness in processing payroll data
Monitor Employee Lifecycle process
Control Employee Lifecycle process
Maintain P&C data in SAP HCM
Maintain payroll data in SAP HCM
Monitor budget expenditure
Control budget expenditure
Report to relevant forums
Manage work permit process
How You'll Work.
Team & Collaboration
Engage with clients; Stakeholder engagement; Cross-functional collaboration
Process & Methodology
Change Management
Full Job Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To lead and drive the People and Culture Operations Function and service offerings in order to ensure operational excellence and deliver effectively on all service level agreements. Identify and mitigate risks in the execution of P&C Payroll and Operations processes to ensure adherence to applicable legislation and governance. . Lead and drive the execution of all Payroll Management responsibilities to ensure that the monthly payroll cut-off dates are met and that the monthly payroll results/reports are checked and that all discrepancies are resolved before the final payroll run. Lead and drive the benefit administration process by ensuring that all benefit claims, information and policy changes are accurately actioned within the agreed service level agreement (SLA) to ensure accuracy. Lead and drive the Learning and Development Administration process as well as the financial administrative aspects of training associated with learning interventions to ensure operational effectiveness and accuracy. Lead and drive the Organisational Management Support (OM) process by ensuring that the process is adhered to and that there is an effective quality assurance process. Provide leadership and managerial oversight for the query management process by ensuring that all queries are tracked and resolved within the agreed SLA and that the process is adhered to. Monitor and manage P&C Operations service lev
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