Manager-PatientSupportProgram

**Job Description Summary** Location: Toronto, #LI-Hybrid Internal job title: Manager PSP Operations We’re looking for a driven, solutions oriented leader to help deliver on an ambitious mission: reaching twice as many patients, twice as fast. As a PSP Operations Manager, you’ll sit at the heart of our Patient Support Programs—leading critical operational projects, solving complex challenges, and ensuring continuity across multiple brands. This is a role for someone who thrives on collaboration, brings deep knowledge of the Canadian PSP landscape, and is motivated by improving patient experience and program outcomes. If you’re energized by making systems work better—and seeing the real world impact of your work—this is your opportunity to make a difference at scale. The role reports directly to the PSP Operations Lead and will work closely with PSP Leads, other PSP Operations managers across functions (e.g., reimbursement), Brand Managers, Commercial and field teams, Data & Insights, Finance, and other cross-functional teams. **Job Description** **Key responsibilities:** * Lead and execute operational projects across multiple PSPs and brands, including process improvements, workflow optimization, and ad hoc initiatives related to any aspect of PSP operations * Provide absence coverage and escalation management to support continuity of PSP delivery, mitigate operational risks, and maintain a high-quality patient and clinic experience * Manage PSP-related budgets and support financial and administrative activities, including opening and managing purchase orders, tracking spend, and supporting financial planning and coordination * Support the implementation of initiatives that strengthen PSP operating models, reduce dependency risk, and improve key performance outcomes such as patient conversion and overall program effectiveness * Leverage Salesforce CRM automation technologies and other digital tools to streamline PSP operations and ensure a seamless patient and clini