Form Health
Healthcare
Manager,PatientCareCoordination
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Patient Care Coordination at Form Health. Skills: Patient care coordination, Team leadership, Operational oversight. Oversee patient support quality. Manage and develop care coordinators”
What You'll Achieve.
Ensure high-quality service; Ensure productivity; Ensure consistency in communication; Ensure process adherence; Ensure empathetic patient support; Meet message response times; Meet task completion times; Enhance team efficiency; Enhance patient satisfaction
Industry & Context.
Root cause analysis; Troubleshooting
Monday-Friday schedule, Start no earlier than 10:00 AM EST
What They're Looking For.
Must Have
3+ years healthcare experience, 2+ years supervisory experience, Active Medical Assistant Certificate
Nice to Have
Experience in fast-paced digital health, Experience in telehealth company, Experience managing and developing teams, Understanding of medical practice operations, Understanding of professionalism standards, Experience managing patient escalations, Experience resolving complex issues, Experience analyzing data and trends
What You'll Do.
Oversee patient support quality
Manage and develop care coordinators
Provide coaching and feedback
Perform quality reviews
Coach based on trends
Create training material
Complete performance evaluations
Assist with new staff training
Resolve patient escalations
Review escalation trends
Oversee comprehensive patient support
Act as primary contact
Triage clinical messages
Resolve clinical messages
Conduct outgoing communications
Coordinate clinician support
Execute medical assisting tasks
Support pre-visit lab orders
Facilitate medical records
Facilitate prescription tasks
Input patient vital signs
Input medical record documentation
Manage cross-functional projects
Manage patient communication campaigns
Oversee daily operations
Implement process improvement initiatives
Support team's core functions
Support patient scheduling
Resolve prescription issues
Answer billing questions
Facilitate care team transitions
Direct administrative support for clinicians
Provide feedback for system enhancements
How You'll Work.
Team & Collaboration
Product teams; Clinical leaders; Learning and Development; Cross-functional teams; Product; Engineering; Marketing
Communication Scope
Verbal communication; Written communication
Process & Methodology
Process improvement
Full Job Description
Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together. About the Role: We are looking for a Manager, Patient Care Coordination who will be responsible for leading and developing the Patient Care Coordination team to provide exceptional support for daily care operations and contribute to the growth of the company. This will be a full-time opportunity, reporting to the Director, Patient Services, but working closely with Product and Clinical leaders. This is a remote role that can be located anywhere in the USA. What You Will Do: The Manager will directly oversee the quality, efficiency, and compliance of patient support functions by leading the team in executing the following key areas: Team Leadership and Qualit
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