Manulife
Manager,OperationsRisk&ControlsGovernance
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Operations Risk & Controls Governance at Manulife. Skills: Operations Risk Management, Operations Controls, Risk Management, Controls Governance. Drive Risk Awareness across 12 markets. Develop, communicate, and implement enhancements to current key processes”
What You'll Achieve.
ensure that operations risks are managed effectively; consistency and high standards of controls implemented; strengthen the Operations risk controls; achieve individual and team goals; Effectiveness and continuous improvement of the Asia Ops L1B controls program; Effective and continuous improvement of the key capabilities; Alignment with Manulife and L1B strategy and KPIs
Industry & Context.
identify and assess risks and controls; detect and remediate gaps; optimize controls and close gaps; identify gaps/issues/trends; uncovering areas for improvements; identify solutions; distil complex issues into simple reports, solutions, and designs
What They're Looking For.
Must Have
minimum 5-8 years of experience in Operations Risk Management, or Operations Controls, A solid understanding of core insurance operational processes, Experience working within operations is necessary, Ability to deep-dive effectively into existing processes and controls, analyze control gaps, identify, plan and implement effective controls, support the country staff to implement the proposed solutions and other steps necessary for the Change Management, Analytical skills, attention to details, stakeholder and people management, articulate technical vision, possibilities, and outcomes through verbal and written communication, interpersonal skills, ability to influence stakeholders, Resilient, self-driven, able to meet objectives with a minimal amount of managerial oversight, Can distil complex issues into simple reports, solutions, and designs, Proficient in English, both verbal and written, organizational and implementation capabilities, good time management, reporting skills
Nice to Have
Proficiency in tools such as Microsoft Excel, Visio, Access, Power BI, SQL will be an advantage, Deep understanding of Operational processes and risks and how they can impact the business, curious, Experience in a global and/or regional role is advantageous, proficiency in other Asian language would be a plus
What You'll Do.
Drive Risk Awareness across 12 markets
and implement enhancements to current key processes
Implement frameworks and initiatives to strengthen Operations risk controls
Assist the Regional Ops L1B team to implement initiatives
Work with markets to understand existing processes
Advise/challenge markets to optimize controls
Assists in initiatives or BAU work
Support Operations Line 1B initiatives
organizing and implementing Operations L1B initiatives
Performing detailed analysis of current process and controls
uncovering areas for improvements
Leading reviews of business processes
Conduct meetings and workshops
Effectively communicating insights and plans
and reporting of information
Assist to coordinate risk and control project activities
promote good practices and share intelligence
How You'll Work.
Team & Collaboration
cross-functional teams; stakeholders; markets; country staff; business stakeholders; market Operations; Regional Ops L1B team; Asia operations
Communication Scope
effectively communicate; Effectively communicating insights and plans; verbal and written communication; Communicating and promoting risk management practices
Process & Methodology
Planning, organizing, implementing Operations L1B initiatives, project activities, strategic planning, execution
Full Job Description
Operations L1B in Asia Segment was established at the end of 2020 with the objective to ensure that operations risks are managed effectively, that there is consistency and high standards of controls implemented across the Asia Segment. With the ever-growing maturity of the Operations Risk & Governance structure, the Operations L1B team’s responsibilities now include (but are not limited to) the following: * Drive Risk Awareness across 12 markets to promote a strong Risk Management Culture in line with the Manulife risk appetite. * Develop, effectively communicate, and implement enhancements to current key processes, including Control Testing (including setting up of the BAU control testing), Audit preparation, RCSA support, Complaints Analysis and Management, and other Operations Governance initiatives to risk and controls governance within the Operations division * Implement frameworks and initiatives to strengthen the Operations risk controls, in collaboration with market Operations. Within the Operations L1B team structure, the role of **Manager, Operations Risk & Controls Governance **is responsible for the following: * Assist the Regional Ops L1B team to implement the initiatives and activities to operationalize the Operations L1B agenda across Asia. * Work with markets to understand existing processes, identify and assess risks and controls, detect and remediate gaps. * Advise/challenge markets to optimize controls and close gaps with the desired Asia Ops Risk Governance frameworks. **Position Responsibilities:** Assists in initiatives or BAU work which drives controls improvement program across Asia. This would include, but is not limited to: * Support Operations Line 1B initiatives such as but not limited to Controls Testing, Risk and Control Self-Assessment (RCSA), Complaints Analysis, Gap Analysis and Framework implementation, Audit Preparation * Planning, organizing and implementing Operations L1B initiatives to improve risk & controls governance across t
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