Rbc
Manager,OperationsProcessOwner–DigitalChequeProcessing(DCP)
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“Manager, Operations Process Owner – Digital Cheque Processing (DCP) at Rbc. Skills: Project Management, Operational Excellence, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Project Management. Operational Excellence”
What You'll Achieve.
measurable improvements in process efficiency; operator productivity; operational risk reduction; client and employee satisfaction; driving measurable improvements through effective change management strategies and tactics
Industry & Context.
gap analysis; risk and control gaps; analytical and Data skills to support the analysis of opportunities and to understand the full impacts of end-to-end business processes
What They're Looking For.
Must Have
understanding of cheque and payments processing operations, financial industry knowledge, related payment and digital technologies, end-to-end (E2E) process design, gap analysis, process mapping, documentation, remediation and optimization, leading transformational initiatives, driving measurable improvements through effective change management strategies and tactics, implementing Controls and Risk assessment frameworks, foster effective collaboration and interaction across multiple groups and disciplines, growth and strategic mindset with ability to influence decisions, Excellent verbal and written communication skills, ability to articulate complex issues, balancing strategic thinking and tactical skills, technical ability with PowerPoint, Word and Excel
Nice to Have
Expertise in Lean Six Sigma, BPM, Kaizen or similar process improvement and metrics driven methodologies, Bachelor’s degree in industrial engineering, Business Administration, Finance, Technology or a related field, Keen interest in technology as an enabler to operations, experience in integrating intelligent Automation, AI/ML-driven process improvement or workflow orchestration tools, analytical and Data skills to support the analysis of opportunities and to understand the full impacts of end-to-end business processes, Knowledge of Lucid, FTM4C and Passport
What You'll Do.
Operational Excellence
lead timely project oversight
risk and controls management for Digital Cheque Processing
managing operational processes
identifying productivity opportunities
lead transformational changes over multi-year time horizons
implementation of next generation optimization and automation technologies
artificial intelligence
advanced reporting and analytics
Champion the identification of continuous process improvement initiatives
implementing innovative solutions
maintaining Digital Cheque Processing (DCP) documentation
processes to support transformational programs and other changes impacting operational processes
Identify opportunities for efficiencies
including optimization and transformation through more effective use of intelligent automation and AI/ML-driven process improvement
Partner with PTO leadership to influence external processes and operator behaviors that impact efficiency
Business and Vendor partners supporting & testing DCP release builds
Proactively identify operational risk and control gaps in cheque processing
ensuring timely resolution and enhanced processes
Act as subject matter expert in the development of training as necessary
direct and coordinate activities in assigned projects to ensure project goals or objectives are accomplished within approved time frame
Lead and drive end-to-end business transformation initiatives
owning the full transformation lifecycle from strategy through to execution
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Collaborate on User Acceptance Testing (UAT); partnering with PTO leadership; Work with IT, Business and Vendor partners; Influence and satisfy the business needs of multiple stakeholders; Act as subject matter expert in the development of training as necessary to support business, IT, and operational partners; foster effective collaboration and interaction across multiple groups and disciplines
Communication Scope
Excellent verbal and written communication skills; ability to articulate complex issues
Process & Methodology
Project Management, lead timely project oversight, Plan, direct and coordinate activities in assigned projects to ensure project goals or objectives are accomplished within approved time frame, scope and budget, Lead and drive end-to-end business transformation initiatives, owning the full transformation lifecycle from strategy through to execution
Full Job Description
**_Job Description_** **What is the opportunity?** The role of Manager, Operations Process Owner – Digital Cheque Processing (DCP) focuses on Project Management, Operational Excellence, and Payment Processing. The manager will lead timely project oversight, process ownership, and risk and controls management for Digital Cheque Processing as part of RBC’s Payments and Trades Operations (PTO). PTO is accountable for 50+trillion dollars of transactions each year and is a highly dynamic segment. This role is responsible for managing operational processes, while enhancing efficiency, identifying productivity opportunities, and reducing risk. The manager will lead transformational changes over multi-year time horizons through the implementation of next generation optimization and automation technologies, artificial intelligence, advanced reporting and analytics. Success is delivering transformational changes that achieves measurable improvements in process efficiency, operator productivity, operational risk reduction, as well as client and employee satisfaction. **What will you do?** * Champion the identification of continuous process improvement initiatives, implementing innovative solutions and maintaining Digital Cheque Processing (DCP) documentation in support of Payments and Trades Operations (PTO). * Establish, or re-engineer, processes to support transformational programs and other changes impacting operational processes. * Identify opportunities for efficiencies, including optimization and transformation through more effective use of intelligent automation and AI/ML-driven process improvement. * Collaborate on User Acceptance Testing (UAT) while partnering with PTO leadership to influence external processes and operator behaviors that impact efficiency. * Work with IT, Business and Vendor partners supporting & testing DCP release builds. * Proactively identify operational risk and control gaps in cheque processing, ensuring timely resolution and enhanced processes
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