EVERSANA
life sciences
Manager,Operations&DataManagement
Neural analysis suggests this role is
optimal for mid candidates.
“Manager, Operations & Data Management at EVERSANA. Skills: Operations Management, Data Management, Team Leadership, Process Improvement, Client Relationship Management. Execution of key business functions within the Distribution Operations service line. Order analysis and management”
What You'll Achieve.
Achieve excellent business results through the efforts of their teams; Ensure accuracy, timeliness, and compliance with service level agreements (SLAs); Meet volume demands and service expectations; Ensure timely resolution of complex client or customer issues; Enhance productivity, quality, and client satisfaction; Drive operational improvements; Report progress to senior leadership; Support seamless daily execution/escalations; Support departmental and organizational goals; Ensure a positive client experience through consistent service delivery; Address operational updates or performance discussions; Maintain adherence to internal controls, data accuracy standards, and regulatory compliance; Ensure pricing, credits, and order entry are executed without errors or delays; Execute the goals established by the business and department to ensure client delight; Ensure execution is performed to a standard of excellence; Improve the quality of the departments work product; Accomplish necessary day-to-day functions; Deliver results
Industry & Context.
Demonstrated problem-solving capabilities; Ability to assess complex situations and implement effective solutions
Reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk, Occasionally required to lift and/or move up to 25 pounds, Frequent interruptions and multiple demands
What They're Looking For.
Must Have
7+ years of customer service experience within the healthcare or pharmaceutical industry, Minimum of 4 year of supervisory experience, Proven ability to interpret and apply business insights from industry publications, regulatory guidelines, and technical documentation, analytical skills with the ability to interpret data, identify trends, and make informed decisions, Demonstrated problem-solving capabilities, including the ability to assess complex situations and implement effective solutions, Ability to lead both independently and collaboratively, fostering a high-performance team culture, Collaborative leadership style with a focus on cross-functional alignment and shared success, Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels, Consistently presents a polished, professional image and models executive presence, customer-centric mindset with a commitment to service excellence, Highly organized with the ability to manage multiple priorities and deadlines effectively, Dependable and accountable, with a track record of delivering results, Proficient in managing administrative workflows and optimizing operational processes, Deep understanding of customer service principles and best practices, Positive, energetic leadership presence that inspires and motivates teams, Skilled communicator who fosters clarity, alignment, and trust, High integrity and ethical lead by example and builds credibility through actions
What You'll Do.
Execution of key business functions within the Distribution Operations service line
Order analysis and management
DEA forms processing for material movements
Inventory quarantine and release via Quality Control
Invoice processing for inbound
Leading and developing a high-performing Order & Data Management team
Ensuring operational excellence through coaching
and performance management
Championing compliance
and inclusive team culture
Contributing to strategic initiatives and hands-on support as needed
Overseeing daily operations and client communications
Monitoring team workload and adjusting task assignments
Serving as the point of escalation for complex client or customer issues
and implementing process improvements
Utilizing metrics and KPIs to monitor team performance
Leading initiatives to document
and optimize workflows
Acting as a liaison between various cross-functional teams
Participating in strategic planning and special projects
Ensuring a positive client experience
Representing the company in client calls or meetings
Maintaining adherence to internal controls
data accuracy standards
and regulatory compliance
Monitoring system and process integrity
Supporting hands-on execution of operational tasks during peak periods or resource gaps
How You'll Work.
Team & Collaboration
Cross-functional coordination; Liaison between Distribution Operations, Supply Chain, Order to Cash, Finance, IT, Serialization, and Client Success; Collaborative leadership style with a focus on cross-functional alignment and shared success; Ability to lead both independently and collaboratively
Communication Scope
Exceptional verbal and written communication skills; Ability to influence and engage stakeholders at all levels; Skilled communicator who fosters clarity, alignment, and trust; Proactive communication; Thoughtful and timely dialogue
Process & Methodology
Strategic planning, Special projects
Full Job Description
At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. THE POSITION: The Manager, Operations & Data Management is responsible for the execution of key business functions within the Distribution Operations service line including order analysis and management, DEA forms processing for material movements, inventory quarantine and release via Quality Control, invoice processing for inbound, document destruction, and PO Management. The Manager leads and develops a high-performing Order & Data Management team, ensuring operational excellence through coaching, onboarding, and performance management. The position also champions compliance, client delight , and inclusive team culture, contributing to strategic
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