ManagerOperations

## Description We’re a growing team, and as we scale, so does our need to focus on expanding our engineering team. You’ll be joining a people-focused company, and as a Manager Operations, you will oversee process execution and project management of our Cloud Operations teams running our SaaS platforms and applications. You will be pivotal in ensuring outstanding delivery outcomes and strategic migrations. You will work closely with cross-functional teams to implement and improve processes.  ## THE OPPORTUNITY Create and implement operational processes and measurements Lead and manage strategic improvement projects such as upgrades and cloud migrations, including defining scope, objectives, timelines, budgets, and resource allocation Drive program governance, ensuring adherence to defined standards and operating procedures. Apply lessons learned and best practices to continuously improve project and program delivery. Identify, assess, communicate, and mitigate potential risks Assist in the development and management of program budgets, monitoring expenditures for efficiency and value Support audit and compliance activities Identify and drive resolution of dependencies across projects Perform other duties as assigned to support broader strategic goals. Role may require weekend support (Saturday or Sunday) based on operational needs. You will receive two weekly offs; however, the off days may fall on weekdays instead of the standard Saturday/Sunday schedule (for example, Tuesday and Thursday). ## THE SKILL SET Prefer a Bachelor’s or Master’s degree or equivalent in computer science, engineering, business, Management Information Systems or related field 3+ years of experience in program management related to SaaS and overall 8 years of experience Deep understanding of public cloud computing concepts, technologies, and best practices. Strong working knowledge of Software Development Lifecycle and software quality attributes Experience supporting audit, compliance, or gov