Manulife
Manager,OperationalResilience
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, Operational Resilience at Manulife. Skills: Operational Resilience, risk management, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. support the development and maintenance of the global Operational Resilience Methodology, and related risk assessment, challenge, oversight and assurance processes. Participate in and provide oversight and effective challenge to the outputs of the first line o”
What You'll Achieve.
creation and promotion of an organizational culture that places the highest importance on the identification, continuity and recovery of critical business processes; provides sufficient resources to ensure its effective implementation and continued operation; ensure appropriate corrective action is taken
Industry & Context.
Innovative problem-solving skills; proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required
What They're Looking For.
Must Have
5 Years of experience directly in Operational Resilience or highly aligned risks such as Business Continuity, University Degree (Technology, Business, Risk Management, Auditing or related discipline), Previous oversight and effective challenge (2nd line of defense) experience, Hands-on experience in supporting the development of risk management methodologies, Direct experience with the execution and/or maintenance of an Operational Resilience or related program in a large and complex multinational financial institution
Nice to Have
Ability to develop and maintain relationships, Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges, Track record in process improvement and process design, Demonstrated leadership experience and ability to work independently, Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels, Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment, interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries, influence and negotiation ability to achieve consensus in a decentralized/federated environment, Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines, Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required, time management and organizational skills to manage multiple tasks and changing priorities
What You'll Do.
support the development and maintenance of the global Operational Resilience Methodology
and related risk assessment
oversight and assurance processes
Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Operational Resilience Program
including Critical Operations End-to-End Assessments
Support the development of guidance
provide expert consultation
develop and deliver training and deliver high-quality insight
Support the standardization and automation strategy by helping to design and/or researching best practices related to Operational Resilience processes and tools
Advise in the investigation of material loss events (and related incidents) caused by disruptions to assess for potential systemic Resilience weaknesses and to ensure appropriate corrective action is taken
Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels
help lead the behavioral and cultural embedding of Operational Resilience and the Methodology across Manulife
Participate in building an integrated view of Operational Resilience exposures across the enterprise by collaborating with other teams within the lines of defense
Support the development of materials and presentations through data gathering and analysis
How You'll Work.
Team & Collaboration
collaborating with other teams within the lines of defense
Communication Scope
Excellent communication skills (oral and written); presentation skills; demonstrated ability to present at all organizational levels; communicating across geographical and cultural boundaries
Full Job Description
The Manulife Board, Businesses and Central Functions are responsible for the implementation and operation of a sound Operational Resilience practice, which involves the creation and promotion of an organizational culture that places the highest importance on the identification, continuity and recovery of critical business processes and provides sufficient resources to ensure its effective implementation and continued operation. The Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. **Position Responsibilities:** * Under the direction of the AVP and Director of Operational Resilience, the Manager will support the development and maintenance of the global Operational Resilience Methodology, and related risk assessment, challenge, oversight and assurance processes. * Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Operational Resilience Program, including Critical Operations End-to-End Assessments * Support the development of guidance, provide expert consultation, develop and deliver training and deliver high-quality insight. * Support the standardization and automation strategy by helping to design and/or researching best practices related to Operational Resilience processes and tools * Advise in the investigation of material loss events (and related incidents) caused by disruptions to assess for potential systemic Resilience weaknesses and to ensure appropriate corrective action is taken. * Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels. * As a change agent, help lead the behavioral and cultural embedding of Operational Resilience and the Methodology across Manulife. * Participate in building an integrated view of Operational Resilience exposures across the enterprise by collaborating with other teams within the l
Applying for this Manager, Operational Resilience role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Manulife?
Real rants from real employees. Read before you apply.