eClinical Solutions
Life sciences
Manager,OperationalExcellence
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager, Operational Excellence at eClinical Solutions. Skills: Operational Excellence, Process Transformation, AI Transformation. Assess current workflows. Identify inefficiencies”
What You'll Achieve.
Enhance operational effectiveness; Enhance scalability; Enhance decision-making; Reduce manual effort; Improve turnaround time; Enhance accuracy; Enhance decision-making; Sustain post-engagement frameworks
Industry & Context.
Problem-solving; Analytical thinking
What You'll Do.
Assess current workflows
Identify inefficiencies
Identify improvement opportunities
Create scalable operating frameworks
Identify AI use cases
Identify automation use cases
Design pilot solutions
Develop pilot solutions
Build reusable frameworks
Build service management processes
Define ITIL-aligned workflows
Implement ITIL-aligned workflows
Define SLA frameworks
Implement SLA frameworks
Define escalation matrices
Implement escalation matrices
Implement service KPIs
Recommend improvements
Design executive dashboards
Implement executive dashboards
Design reporting frameworks
Implement reporting frameworks
Provide actionable insights
Build executive dashboards
Track operational efficiency
Track automation impact
Establish governance frameworks
How You'll Work.
Team & Collaboration
Cross-functional teams; Global stakeholders
Communication Scope
Communication skills
Process & Methodology
Transformation projects
Full Job Description
eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud – the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. OVERVIEW eClinical Solutions is seeking a Consultant - Operational Excellence & AI Transformation to drive highimpact, time-bound transformation initiatives across the organization. This role will focus on identifyingin efficiencies, implementing process improvements, and leveraging AI and automation to enhance operational effectiveness, scalability, and decision-making. The consultant will work closely with crossfunctional teams across global stakeholders to design, prototype, and deploy solutions, while establishing frameworks that can be sustained post-engagement. KEY TASKS & RESPONSIBILITIES Process Transformation & Optimization Assess current workflows across key business functions Identify inefficiencies, redundancies, and improvement opportunities Create process maps, SOPs, and scalable operating frameworks AI & Automation Initiatives Identify high-impact AI and automation use cases across functions Design and prototype solutions using LLMs / AI copilots, APIs and automation tools, Low code / workflow platforms Develop pilot solutions to reduce manual effort, improve turnaround time, enhance accuracy and decision-making Build reusable frameworks and playbooks for automation adoption IT Service Management (ITSM) & ITIL Frameworks Build and operationalize service management processes, aligned to ITIL standards Define and implement ITIL-aligned workflows Establish SLA frameworks, escalation matrices, and service KPIs Recommend improvements to tools and service delivery models Analytics & Reporting Design and implement executive dashb
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