Manager,Onboarding

## Accountabilities You will lead and continuously develop a team responsible for delivering a smooth and efficient onboarding experience from kickoff through launch. You will be accountable for performance, process quality, and operational outcomes. Lead, coach, and develop a team of onboarding specialists managing client implementation and launch. Run structured 1:1s, provide ongoing feedback, and build individualized development plans to elevate performance. Track and manage key KPIs such as time to launch, launch volume, CSAT, backlog age, and pre-launch churn. Proactively identify and resolve performance or process breakdowns using data and real-time monitoring. Handle escalations with urgency, balancing direct intervention and coaching-based resolution. Partner with Sales, Product Fulfillment, Engineering, and Client Success to improve handoffs and reduce friction. Drive continuous improvement initiatives that enhance onboarding efficiency and client experience. Requirements The ideal candidate brings strong operational leadership experience in client-facing environments, combined with a hands-on, metrics-driven management style. 3+ years in onboarding, implementation, client operations, or similar client-facing roles. 1+ year of experience managing and leading teams in a performance-driven environment. Proven ability to meet or exceed team KPIs and improve operational outcomes over time. Strong analytical skills with comfort using spreadsheets, dashboards, or BI tools to track performance. Experience working cross-functionally in fast-paced, high-growth environments. Familiarity with CRM and project management tools, with quick adaptability to new systems. Strong coaching, communication, and leadership skills with a focus on team development and accountability. Benefits Competitive salary range: $95,000 – $105,000 annually Performance-based bonus structure Equity package Comprehensive health, dental, and vision insurance Opportunities for career growth in a h