Manager,Onboarding

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. To oversee and manage the operational delivery of the onboarding function, with a specific focus on internal operations, leading a team to drive operational performance, efficiencies, and productivity, ensuring adherence to world-class operations standards, in achieving world-class quality and service standards while effectively mitigating financial and reputation risks. ## Qualifications Type of Qualification: Advanced Diploma Field of Study: Business Commerce Type of Qualification: First Degree Field of Study: Business Commerce Experience Required Service Management Operations 5-7 years Advanced experience in operations management, with a focus on client onboarding or related functions within the banking or financial services industry. Advanced general client services and / or support experience with seasoned technical experience in client onboarding Demonstrated success in driving operational performance, efficiencies, and productivity to meet quality and service standards. Experience in mitigating financial and reputation risks associated with onboarding processes. Proven track record of leadership and strategic management, with experience in leading teams to achieve operational excellence and drive performance improvement initiatives. Strong understanding of onboarding processes, including knowledge of regulatory requirements and industry best practices. ## Additional Information Behavi