Weave
Onboarding
ManagerofTechnicalImplementationSpecialists
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager of Technical Implementation Specialists at Weave. Skills: Leadership, Technical Implementation Oversight, Cross-functional Coordination, Process Improvement, Team Management. Lead, coach, and develop a team of Technical Implementation Specialists to drive performance, accountability, and growth.. Oversee end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards.”
What You'll Achieve.
Delivering successful onboarding and technical implementations.; Ensuring seamless deployment, integration, and a high-quality customer experience from booking through handoff.; Drives execution against timelines.; Balances customer expectations, technical feasibility, and operational efficiency to deliver outcomes.; Drive performance, accountability, and growth within the team.; Ensuring projects are delivered on time and meet quality standards.; Increase efficiency, scalability, and consistency across onboarding workflows.; Consistent track record of meeting or exceeding performance goals.; Demonstrated ability to scale processes and improve operational efficiency.; Holds self and team accountable to high standards.
Industry & Context.
Proactively identify, manage, and resolve risks, escalations, and implementation challenges.; Proactive problem solver.
What They're Looking For.
Must Have
3+ years in SaaS technical implementations & onboarding, technical success, or technical account management., 1-2+ years of proven experience leading and managing teams, including performance management and development., Proven experience leading or mentoring teams in a technical or customer-facing environment., Consistent track record of meeting or exceeding performance goals., ability to operate effectively in a fast-paced, high-growth environment., Proficiency with tools such as Google Workspace (Docs, Sheets, Slides), Salesforce, Jira, and other project management platforms., understanding of technical implementation processes and system integrations., Ability to translate technical concepts into customer-friendly communication., alignment with company values and culture., Demonstrated ability to scale processes and improve operational efficiency.
Nice to Have
Network+ Certification, Experience in SaaS, healthcare/dental, or technical onboarding environments.
What You'll Do.
and develop a team of Technical Implementation Specialists to drive performance
Oversee end-to-end onboarding and technical implementation
ensuring projects are delivered on time and meet quality standards.
Partner cross-functionally with Sales
Finance and Support to ensure seamless customer experiences.
and implementation challenges.
Drive process improvements to increase efficiency
and consistency across onboarding workflows.
Monitor team performance and project health
using data and reporting to inform decisions and communicate with leadership.
How You'll Work.
Team & Collaboration
Partner cross-functionally with Sales, Product, Customer Success, Finance and Support to ensure seamless customer experiences.; Team-oriented with cross-functional partnership skills.
Communication Scope
Ability to translate technical concepts into customer-friendly communication.; Clear, concise communicator and active listener.
Process & Methodology
Drives execution against timelines., Oversees end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards., Proactively identify, manage, and resolve risks, escalations, and implementation challenges., Monitor team performance and project health, using data and reporting to inform decisions and communicate with leadership., Highly organized with time and priority management skills.
Full Job Description
The Manager of Technical Implementation Specialists leads a team responsible for delivering successful onboarding and technical implementations, ensuring seamless deployment, integration, and a high-quality customer experience from booking through handoff. This role oversees daily operations, drives execution against timelines, and partners cross-functionally to remove blockers and improve processes. The Manager balances customer expectations, technical feasibility, and operational efficiency to deliver strong outcomes. The ideal candidate brings proven leadership experience, technical fluency, and the ability to manage complex implementations in a fast-paced environment. - This position will be hybrid. Work in office M-W and work from home Th-F. - Reports to: Director of Implementation WHAT YOU WILL OWN - Lead, coach, and develop a team of Technical Implementation Specialists to drive performance, accountability, and growth - Oversee end-to-end onboarding and technical implementation, ensuring projects are delivered on time and meet quality standards - Partner cross-functionally with Sales, Product, Customer Success, Finance and Support to ensure seamless customer experiences - Proactively identify, manage, and resolve risks, escalations, and implementation challenges - Drive process improvements to increase efficiency, scalability, and consistency across onboarding workflows - Monitor team performance and project health, using data and reporting to inform decisions and communicate with leadership WHAT YOU WILL NEED TO ACCOMPLISH THE JOB - 3+ years in SaaS technical implementations & onboarding, technical success, or technical account management. - 1-2+ years of proven experience leading and managing teams, including performance management and development - Proven experience leading or mentoring teams in a technical or customer-facing environment - Consistent track record of meeting or exceeding performance goals - Strong ability to operate effectively in a fast-pa
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