ManagerofOperations

Ability to effectively manage and motivate a team of 20+ employees, Ability to utilize technology to advance company initiatives, Must be comfortable rolling up their sleeves, being hands-on, and doing whatever is necessary to support the team while building and growing it, Meets operational, quality, compliance, growth, and financial goals while maintaining service integrity, documentation accuracy, and member/caregiver experience., Identifies root causes, resolves service delivery barriers, escalates risks appropriately, and implements sustainable workflow improvements., Builds, trains, and develops high-performing Ohio operations sets clear holds staff and creates a culture of compliance, service quality, and continuous improvement., Working knowledge of Michigan Medicaid Home Help, HIDE SNP / MI Coordinated Health operational expectations, MDHHS Adult Services workflows, CHAMPS-related requirements, service authorization, Time and Task documentation, incident / complaint escalation, and audit readiness., Ability to identify operational compliance risks, implement corrective action plans, monitor follow-through, and maintain documentation sufficient for internal, payer, MDHHS, and audit review., Ability to use dashboards and reports to monitor referral flow, service start timelines, caregiver onboarding, CHAMPS association, documentation completion, missed visits, incidents, complaints, authorization utilization, and team productivity., Ability to coordinate effectively with compliance, clinical, billing, payroll, HR, training, technology, growth, MDHHS-related contacts, ASWs, care management teams, and external plan stakeholders., Ability to create, implement, and refine SOPs, workflows, job aids, escalation paths, and quality-control processes for Michigan waiver services., Balances growth and operational speed with Michigan waiver requirements, payer expectations, documentation standards, and health/welfare obligations., Builds productive relationships with internal teams, Adult Services Workers, MDHHS-related contacts, plan partners, referral partners, caregivers, and clients.