Steer
Automotive Repair
ManagerofOnboarding
“Manager of Onboarding at Steer. Skills: Onboarding, Process Optimization, Team Leadership. Audit and overhaul onboarding playbook. Manage, coach, and upskill Onboarding Specialists”
What You'll Achieve.
Slash Time-to-Value; Boost team morale; Build a department for long-term customer retention; Ensure every customer feels "high-touch" care; Improve customer experience
Industry & Context.
Find the root cause of friction and build a process
What They're Looking For.
Must Have
3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success, Process Optimization Experience, Stakeholder Management
Nice to Have
Experience with HubSpot, Jira, or Gainsight (or similar platforms), Experience with automotive industry, Experience in a "Turnaround" environment
What You'll Do.
Audit and overhaul onboarding playbook
and upskill Onboarding Specialists
Partner with Sales and Customer Success
Drive company-wide Churn and CSAT scores
Define and track metrics
How You'll Work.
Team & Collaboration
Partner with Sales to ensure seamless handoffs; Partner with Customer Success to ensure long-term health; Navigate difficult conversations with Sales or Product teams
Applying for this Manager of Onboarding role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Steer?
Real rants from real employees. Read before you apply.