Overjet
Dentistry
ManagerofCustomerSuccess,DSO
“Manager of Customer Success, DSO at Overjet. Skills: customer success, team leadership, customer success strategy development and execution, customer relationship management, data analysis for retention and expansion. Hiring, leading, and managing a team of SMB Customer Success Managers. Developing customer success strategies and executing them to achieve company retention and growth targets”
What You'll Achieve.
Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue; Achieve and exceed retention and expansion targets; Ensure our dental practice customers realize maximum value from our platform
Industry & Context.
proactive approach to problem-solving
What They're Looking For.
Must Have
Proven track record of at least 5 years in customer success or account management, minimum of 2 years in a managerial role, At least 2 years of experience working with dental practices or DSOs, knowledge of dental industry dynamics, Excellent leadership and team management skills, Demonstrated experience developing and implementing successful customer success strategies, Exceptional communication and interpersonal skills, Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities, Ability to use systems and AI tools to draw conclusions and drive efficiencies, Results-oriented with a sense of urgency, resourcefulness, and a proactive approach to problem-solving
What You'll Do.
and managing a team of SMB Customer Success Managers
Developing customer success strategies and executing them to achieve company retention and growth targets
and expansion across our SMB customer base
and managing a high-performing customer success team
Developing comprehensive customer success strategies
Driving the entire post-sale customer journey from onboarding and activation through renewal and expansion
Monitoring customer health scores
track performance metrics
and analyze data to identify at-risk accounts and growth opportunities
Building and maintaining relationships with key customers
and dental organizations
Preparing accurate and timely retention forecasts
and presentations for senior management
How You'll Work.
Team & Collaboration
Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives; Serve as the voice of the customer internally, providing feedback on product gaps, competitive positioning, and emerging customer needs
Communication Scope
Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams
Applying for this Manager of Customer Success, DSO role?
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