Overjet
Dentistry
ManagerofCustomerSuccess,DSO
Neural analysis suggests this role is
optimal for Manager candidates.
“Manager of Customer Success, DSO at Overjet. Skills: customer success, team leadership, customer success strategy development and execution, customer relationship management, data analysis for retention and expansion. Hiring, leading, and managing a team of SMB Customer Success Managers. Developing customer success strategies and executing them to achieve company retention and growth targets”
What You'll Achieve.
Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue; Achieve and exceed retention and expansion targets; Ensure our dental practice customers realize maximum value from our platform
Industry & Context.
proactive approach to problem-solving
What They're Looking For.
Must Have
Proven track record of at least 5 years in customer success or account management, minimum of 2 years in a managerial role, At least 2 years of experience working with dental practices or DSOs, knowledge of dental industry dynamics, Excellent leadership and team management skills, Demonstrated experience developing and implementing successful customer success strategies, Exceptional communication and interpersonal skills, Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities, Ability to use systems and AI tools to draw conclusions and drive efficiencies, Results-oriented with a sense of urgency, resourcefulness, and a proactive approach to problem-solving
What You'll Do.
and managing a team of SMB Customer Success Managers
Developing customer success strategies and executing them to achieve company retention and growth targets
and expansion across our SMB customer base
and managing a high-performing customer success team
Developing comprehensive customer success strategies
Driving the entire post-sale customer journey from onboarding and activation through renewal and expansion
Monitoring customer health scores
track performance metrics
and analyze data to identify at-risk accounts and growth opportunities
Building and maintaining relationships with key customers
and dental organizations
Preparing accurate and timely retention forecasts
and presentations for senior management
How You'll Work.
Team & Collaboration
Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives; Serve as the voice of the customer internally, providing feedback on product gaps, competitive positioning, and emerging customer needs
Communication Scope
Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams
Full Job Description
Lead the Future of Dentistry. Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all. Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you. Simply put, there’s no better place to accelerate your career. Come join us! The Role As a Manager of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets. Your expertise in customer success, dentistry, and AI technology will be essential in ensuring our dental practice customers realize maximum value from our platform. Responsibilities - Retention & Expansion Targets: Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue. - Team Leadership: Recruit, train, mentor, and manage a high-performing customer success team. Set clear goals and targets, provide guidance and support, and foster a collaborative and motivated team culture. - Customer Success Strategy & Playbook: Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones. Define segmentation approaches, engagement models, and risk mitigation frameworks for the SMB segment. - Customer Success Execution: Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion. Coordinate with the CS team to ensure effective po
Applying for this Manager of Customer Success, DSO role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Overjet?
Real rants from real employees. Read before you apply.