Steer
automotive repair
ManagerofCustomerOnboarding
“Manager of Customer Onboarding at Steer. Skills: Customer Onboarding, Process Overhaul, Team Leadership. Audit and overhaul onboarding playbook. Implement streamlined onboarding version”
What You'll Achieve.
Slash Time-to-Value; Boost team morale through better workflows; Build a department that serves as the bedrock for long-term customer retention; Impact company-wide Churn and CSAT scores; Ensure every customer feels "high-touch" care through "high-tech" efficiency
Industry & Context.
Find the root cause of friction and build a process to kill it for good
What They're Looking For.
Must Have
3+ years in a leadership or management role within Onboarding, Implementation, or Customer Success, Process Optimization Experience, Stakeholder Management
Nice to Have
Experience with HubSpot, Jira, or Gainsight (or similar platforms), Experience with automotive industry, Experience in a "Turnaround" environment
What You'll Do.
Audit and overhaul onboarding playbook
Implement streamlined onboarding version
Manage and coach Onboarding Specialists
Upskill Onboarding Specialists
Partner with Sales for handoffs
Partner with Customer Success for health
Ensure high-touch care
Define and track metrics
How You'll Work.
Team & Collaboration
Partner with Sales to ensure seamless handoffs; Partner with Customer Success to ensure long-term health; Navigate difficult conversations with Sales or Product teams
Applying for this Manager of Customer Onboarding role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Steer?
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