Intermountain Health
ManagerofCareManagementII
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“Manager of Care Management II at Intermountain Health. Skills: Care Management, Operations Management, Leadership, Process Improvement. Oversees care management operations. Ensure daily efficiency in operations and staffing”
What You'll Achieve.
optimize patient care; optimize financial performance; ensure compliance with state, national, and regulatory requirements; deliver safe, high-quality, patient-centered, and equitable care; support enterprise KPI’s and outcomes
Industry & Context.
barrier triage
Requires travel to various locations for operational oversight and leadership support, Requires 24-hour and weekend leadership accountability for operations in the Emergency Departments and Acute hospital units which may require onsite support for escalations, Ongoing need to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies., Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations., Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy., Frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc., Expected to lift and utilize full range of movement to transfer patients., Will also bend to retrieve, lift, and carry supplies and equipment., Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment., Pushing/pulling gurneys and portable equipment, including heavy items., Navigate crowded and busy rooms (full of equipment, power cords on the floor, etc.), May be expected to stand in a stationary position for an extended period of time., For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.
What They're Looking For.
Must Have
Current Registered Nurse (RN) license or Licensed Clinical Social Worker (LCSW) in state of practice, Bachelor’s degree in Nursing or Master’s degree in Social Work from accredited institution, Care Management certification within 24 months of hire or promotion into role, Demonstrated care management experience
Nice to Have
Management experience in hospital Care Management, utilization review, ambulatory care management, ambulatory utilization review or related area
What You'll Do.
Oversees care management operations
Ensure daily efficiency in operations and staffing
Contribute to executive decisions
Supports revenue cycle processes
Supports compliance with financial goals
Leads performance evaluation
Ensures patient safety
Ensures best-practice collaboration
Drives patient satisfaction programs
Mentors staff in service excellence
Represents care management with healthcare executives
Represents care management with post-acute providers
Represents care management with multidisciplinary teams
Represents care management with outreach programs
Drives high-impact change initiatives
Monitors key performance indicators
Leads quality assurance efforts
Leads strategic initiatives
Involves staff in decision-making
Implements best practices
Drives quality enhancements
Optimizes operational effectiveness
How You'll Work.
Team & Collaboration
Collaborates with care management operations across utilization review, acute and emergency department care, and ambulatory/community settings; Working collaboratively with medical staff, nursing, clinical, and revenue cycle leaders; System-Wide Collaboration: Represents care management with healthcare executives, post-acute providers, multidisciplinary teams, and outreach programs to improve care transitions and service integration.
Process & Methodology
Drives high-impact change initiatives, Manages transitions
Full Job Description
**Job Description:** The Manager of Care Management II leads and collaborates with care management operations across utilization review, acute and emergency department care, and ambulatory/community settings, ensuring alignment with broader system-level strategies. This role oversees multiple disciplines at various care sites within a market or region, working collaboratively with medical staff, nursing, clinical, and revenue cycle leaders to optimize patient care and financial performance. Responsible for managing departmental services, including social work and complex care planning, transitions of care, and utilization management. The position ensures compliance with state, national, and regulatory requirements while fostering workforce development. The manager plays a crucial role in shaping enterprise-wide strategies to deliver safe, high-quality, patient-centered, and equitable care. Additionally, this role may require travel to various locations for operational oversight and leadership support. Scope: Manages a department with operations primarily 24/7 (requiring overnight and non-traditional hours of support for escalations). Oversees operations related to staffing, escalations, barrier triage, and coordination with compliance and legal teams to support care delivery. **Job Specifics** * Pay Range: $50.97 - $78.69 Exempt * Benefits Eligible: Yes * FTE: Full time * Shift: 8:30am - 5:00pm. _Requires 24-hour and weekend leadership accountability for operations in the Emergency Departments and Acute hospital units which may require onsite support for escalations._ * [Click learn about additional Intermountain benefits](https://intermountainbenefits-canyons-desert.com/) * __**REQUIRED: RN or LCSW LICENSURE**__ * Location: LDS hospital, _requires travel to Riverton and Alta View hospitals to support Care Management operations._ **Essential Functions** * Leadership & Operations: Oversees care management, ensure daily efficiency in operations and staffing, allocate
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