Allstate Canada
insurance
ManagerNationalClaimsCasualtyVendorProgram
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager National Claims Casualty Vendor Program at Allstate Canada. Skills: Vendor Management, Claims, Casualty, People Management, Process Management, Cross-functional Coordination, Stakeholder Management, Operational Metrics, Resource Planning, Continuous Improvement. management of Allstate Canada’s Casualty Vendor Program. drive excellence by maintaining a high degree of professionalism with our vendor partners to exceed business and customer satisfaction”
Industry & Context.
Proven ability to analyze data and recommend solutions; Problem Solving
What They're Looking For.
Must Have
Minimum 5 years working in a vendor or procurement environment (or equivalent field of claims/casualty industry), Minimum 2 years’ people management experience or equivalent positions of influence, verbal and written communication skills with the ability to collaborate effectively with all levels in the organization, Proven ability to analyze data and recommend solutions, negotiation skills and ability to handle conflict resolution opportunities, including complex issues, Extensive claims and insurance regulation knowledge and proficiency, Collaborative mentoring & coaching skills, influencing skills with the ability to embrace change, Advanced MS Office knowledge, advanced knowledge of business technology systems and systems that are used in the casualty claims space, working knowledge of foundational management Continuous Improvement, Agile, Change Management
Nice to Have
Enrolled in, or completion of, CIP, ACIP, FCIP designation is an asset
What You'll Do.
management of Allstate Canada’s Casualty Vendor Program
drive excellence by maintaining a high degree of professionalism with our vendor partners to exceed business and customer satisfaction
manage and maintain healthy professional relationships within the vendor sector for Allstate Canada
Assess casualty vendor markets nationally to identify strengths
and claim strategies that will address servicing the changing insurance environment
and procedures as they pertain to Vendor Programs
maintaining effectiveness and adherence
Manage the performance of the vendor network as deemed appropriate based on results
Work with internal stakeholders to facilitate the onboarding
renewal and offboarding of vendors
Analyze statistical reports
leveraging data to drive decision making
Proactively manage the vendor network in relation to loss costs
Provide trending analysis to the Claims Senior Leadership Team
Work with Procurement to ensure appropriate contractual verbiage directs vendors to execute on regulatory/legislative compliance requirements
Monitor and maintain existing programs designed to enhance customer service results
Identify needs/gaps and implement approved solutions designed to enhance customer satisfaction results
Develop opportunities for clients to provide feedback on vendors
produce and maintain vendor scorecards
Lead a dedicated team of individuals to support your vision within the vendor space
How You'll Work.
Team & Collaboration
Work with internal stakeholders to facilitate the onboarding, renewal and offboarding of vendors; Provide trending analysis to the Claims Senior Leadership Team; Work with Procurement to ensure appropriate contractual verbiage directs vendors to execute on regulatory/legislative compliance requirements; collaborate effectively with all levels in the organization
Communication Scope
verbal and written communication skills; ability to collaborate effectively with all levels in the organization
Process & Methodology
Agile, Change Management
Full Job Description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. **Job Description** Our team is actively looking to hire Manager, National Claims Casualty Vendor Program to join the Vendor Management team at Allstate Canada (ACG). This role reports to the Director, Claims Shared Services, and is accountable for the management of Allstate Canada’s Casualty Vendor Program. This program supports claims strategies to achieve exceptional results for our clients and business partners. In this role, you will drive excellence by maintaining a high degree of professionalism with our vendor partners to exceed business and customer satisfaction. **Who is Allstate:** Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands®” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca. _Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._ **Role Designation:** Remote **Benefits to joining Allstate** * Flexible Work Arrangements * Emp
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