Manager,MortgageOperations

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers. As a Manager of Mortgage Operations , you’ll impact the lives of everyday people and help them go from surviving to thriving with innovative digital personal finance solutions. What you’ll do: * Interview, train, evaluate, coach, and motivate staff. * Ensure staff are trained on policies, procedures and guidelines, and underwriters. * Work with management in setting & monitoring effective performance goals. Ensures quality member service, loan production standards and loan quality standards are maintained at all times. * Manage all operations pipeline, ensuring accurate and timely follow up. * Resolve member service and loan issues. * Review loans that are escalated by sales or operations staff. * Maintain current working knowledge of all loan products, procedures, systems, regulations, etc. to ensure compliance with regulatory agency requirements. Stays current in industry trends and best practices. Makes recommendations to department processes and procedures as needed. * Direct the development and implementation of training courses and oversees curriculum so it remains current and meets the ongoing needs of the operations staff. * Demonstrated knowledge of agency (FNMA & FHLMC) guidelines, policies, and procedures. ## Qualifications What you’ll do: * Interview, train, evaluate, coach, and motivate staff. * Ensure staff are trained on policies, procedures and guidelines, and underwriters. * Work with manage