Airwallex
Operations
Manager,MerchantRiskOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Manager, Merchant Risk Operations at Airwallex. Skills: Merchant Risk Operations, Fraud and Credit Risk Assessment, SQL, Data Visualization, Stakeholder Communication. Own the end-to-end risk lifecycle for complex merchants.. Conduct holistic fraud and credit risk assessments.”
Industry & Context.
Identify bottlenecks and build the systems, queries, and dashboards to eliminate them.; Perform root-cause analysis on chargeback spikes.; Identify emerging fraud trends.; Systematically identify 'toil' in our current workflows.; Solve problems faster using AI.
What They're Looking For.
Must Have
3+ years of experience in Merchant Risk, Fraud, or Credit Risk within Fintech or Payments., Proficiency in SQL: You must be comfortable writing queries to join tables and extract insights independently., Technical Resourcefulness: Experience building data visualizations and dashboards (e. g. , Looker, Tableau, Sigma)., Risk Expertise: understanding of credit risk evaluation methodologies, including industry verticals, business models, and financial statement analysis., Communication: Ability to clearly explain complex risk decisions and policies to both internal stakeholders and external customers.
Nice to Have
Experience in a high-growth, fast-paced startup environment., Knowledge of payment acquiring products, card network rules, and local payment methods., Experience working with Engineering/Product teams to build internal risk tools.
What You'll Do.
Own the end-to-end risk lifecycle for complex merchants.
Conduct holistic fraud and credit risk assessments.
Determine exposure methodologies.
Manage daily case queues with high efficiency and precision.
Write SQL queries to extract data.
Perform root-cause analysis on chargeback spikes.
Identify emerging fraud trends.
Design and maintain real-time risk dashboards.
Monitor portfolio health.
Provide visibility to stakeholders.
Act as a consultative partner to the Commercial team and other key stakeholders.
Clearly communicate the 'why' behind risk decisions.
Educate commercial stakeholders on specific merchant exposures (credit
Ensure understanding of trade-offs and risks.
Protect the business by providing transparent
data-backed rationales that align growth with our risk appetite.
Systematically identify 'toil' in current workflows.
Proactively streamline onboarding programs.
Collaborate with Engineering to automate manual steps.
Turn insights from daily case reviews into scalable policy changes.
How You'll Work.
Team & Collaboration
Act as a consultative partner to the Commercial team and other key stakeholders.; Collaborate with Engineering to automate manual steps.
Communication Scope
Ability to clearly explain complex risk decisions and policies to both internal stakeholders and external customers.; Clearly communicate the 'why' behind risk decisions.; Educate commercial stakeholders on specific merchant exposures, whether they be credit, fraud, or regulatory, and ensuring they understand the trade-offs and risks.; Provide transparent, data-backed rationales.
Full Job Description
ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streaml
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