Old Navy
Manager,LaborStrategy
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“Manager, Labor Strategy at Old Navy. Skills: Labor Strategy Execution, Process Improvement & Systems Enablement, Cross-Functional Partnership & Influence, Field Enablement & Adoption. supports the execution of cross-brand labor strategies across Old Navy stores in North America. translating enterprise labor priorities into actionable plans, tools, and processes that drive productivity, profitability, and workforce stability”
Industry & Context.
analytical and modeling skills; Proven ability to synthesize quantitative and qualitative data into actionable insights and recommendations that drive results
What They're Looking For.
Must Have
5–8 years of experience in analytics, strategy, or business operations, analytical and modeling skills, advanced Excel, SWP, Experience building and maintaining large-scale models, forecasts, or planning tools, Proven ability to synthesize quantitative and qualitative data into actionable insights and recommendations that drive results, Ability to manage multiple priorities and execute in a fast-paced, matrixed environment
Nice to Have
focus on labor management or retail operations preferred, UKG Suite a plus
What You'll Do.
supports the execution of cross-brand labor strategies across Old Navy stores in North America
translating enterprise labor priorities into actionable plans
and processes that drive productivity
and workforce stability
executing labor initiatives
maintaining planning accuracy
continuously improving labor management practices across the fleet
builds and maintains labor models
supports planning and allocation processes
applies data-driven insights to improve labor performance
supporting Workforce Management (WFM) strategy through translation of brand needs into scalable solutions that drive schedule excellence
and effective field change management
leads the WFM Expert Program
Partner with Senior Directors and Directors of Store Operations to execute labor-related projects and initiatives
Support the execution of brand labor strategies
ensuring alignment with enterprise priorities
and store operational needs
Evaluate the impact of operational and workload changes on labor needs
providing recommendations to optimize efficiency and store performance
Identify opportunities to improve labor outcomes by bringing forward data-driven recommendations
Identify opportunities in existing labor processes and support development of scalable solutions to improve speed
Partner to implement enhancements to labor tools
and methodologies aligned with the broader workforce management roadmap
Partner with cross-functional teams to implement process improvements and ensure solutions are practical and sustainable in stores
Lead execution of the WFM Expert Program to support field adoption of labor strategies
and processes through clear communication and change enablement
Incorporate feedback from Field Leadership teams and WFM experts to refine labor approaches and improve usability
Help ensure consistency and effectiveness in execution across stores
How You'll Work.
Team & Collaboration
Partner with Senior Directors and Directors of Store Operations; Partner with cross-functional teams; Partner with Store Operations, Finance, and other functional teams; Build relationships across brand and cross-brand stakeholders; partnering closely with the Head of Store, Head of Operations, and Head of Finance
Communication Scope
Excellent communication and storytelling skills
Process & Methodology
Ability to manage multiple priorities and execute in a fast-paced, matrixed environment
Full Job Description
## About the Role The Manager Labor Strategy role supports the execution of cross-brand labor strategies across Old Navy stores in North America, translating enterprise labor priorities into actionable plans, tools, and processes that drive productivity, profitability, and workforce stability. Reporting to the Director of Cross-Brand Labor Strategy, the Manager plays a key role in executing labor initiatives, maintaining planning accuracy, and continuously improving labor management practices across the fleet. Operating at the intersection of analytics, operations, and execution, this role builds and maintains labor models, supports planning and allocation processes, and applies data-driven insights to improve labor performance. The Manager plays a key role in supporting Workforce Management (WFM) strategy through translation of brand needs into scalable solutions that drive schedule excellence, productivity, compliance, and effective field change management. This role also leads the WFM Expert Program, partnering closely with the Head of Store, Head of Operations, and Head of Finance to incorporate field insights and strengthen adoption of tools and processes. Success in this role is demonstrated through accurate planning and forecasting, strong execution of labor initiatives, measurable improvements in productivity, and the ability to translate data into clear, actionable recommendations. ## What You'll Do Labor Strategy Execution & Business Impact * Partner with Senior Directors and Directors of Store Operations to execute labor-related projects and initiatives * Support the execution of brand labor strategies, ensuring alignment with enterprise priorities, financial targets, and store operational needs * Evaluate the impact of operational and workload changes on labor needs, providing recommendations to optimize efficiency and store performance * Identify opportunities to improve labor outcomes by bringing forward data-driven recommendations Process Improvement
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