Salesforce
Manager,L2OInnovation
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, L2O Innovation at Salesforce. Skills: Customer 360 Insights, Lifecycle Optimization, Sales Process Innovation, Data Analysis. Serve as Subject Matter Expert on Contact Strategy. Identify opportunities to leverage customer data”
Industry & Context.
Ability to identify lifecycle gaps; implement scalable solutions
What They're Looking For.
Must Have
6+ years (Mgr) of experience in Sales Operations, Revenue Operations, Customer Success Operations, or similar roles focused on process and insights, Customer Lifecycle Expertise: understanding of the full customer journey, including sales, onboarding, retention, and expansion, Data & Insights Orientation: Proven ability to translate customer and contact data into actionable insights that improve seller performance and customer outcomes, Sales & Post-Sales Alignment: Experience bridging Sales and Customer Success processes to create seamless handoffs and lifecycle continuity, Content Creation: Proficiency in developing process documentation, lifecycle frameworks, and playbooks that drive adoption and efficiency, Stakeholder Alignment: Experience working with global, cross-functional teams and influencing senior stakeholders, Analytical Skills: ability to identify patterns in customer behavior, engagement, and lifecycle performance, Process Optimization: Demonstrated success improving efficiency and effectiveness across customer-facing processes, Problem-Solving: Ability to identify lifecycle gaps (e. g. , poor handoffs, underutilized contacts) and implement scalable solutions, Seller Focus: Deep understanding of seller workflows and how to embed insights into their day-to-day activities
What You'll Do.
Serve as Subject Matter Expert on Contact Strategy
Identify opportunities to leverage customer data
Develop recommendations for initiatives
Analyze customer lifecycle trends
Define and track KPIs
Evaluate seller interaction patterns
Partner with Enablement teams
Consult on roadmap for Customer 360 insights
Translate business needs into requirements
Partner with Business and Technology teams
Provide visibility into risks
Advocate for seller and customer needs
Drive alignment between pre-sales and post-sales
Build and maintain process maps
Run pilots and experimentation with Agents
How You'll Work.
Team & Collaboration
Partnering closely with Sales Leadership, Marketing, Customer Success, and Post-Sales teams; Partner with Enablement and Change Management teams; Partner with Business and Technology teams; Experience working with global, cross-functional teams
Process & Methodology
Consult on and execute against the roadmap
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Operations Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ### **Overview of Role:** As the Global Prospect to Cash Innovation team focuses on Customer 360 Insights, you will play a critical role in enabling Sales teams with actionable insights across the full customer lifecycle—from additional integrated contact data through post-sales engagement. You will drive process and technology innovation that empowers sellers to better understand, engage, and grow customer relationships. Partnering closely with Sales Leadership, Marketing, Customer Success, and Post-Sales teams, you will align processes and insights to maximize customer value, retention, and expansion. This role blends strategy, analytics, and execution to enhance how sellers leverage contact data, customer signals, and lifecycle insights to drive better outcomes. If you have experience in Sales Strategy, Revenue Operations, Customer Success Operations, or Sales Process Innovation—and enjoy working across stakeholders to transform how teams engage customers—we invite you to join our team. ### **Responsibilities:** **Customer 360 Insights & Innovation:** * Serve as a Subject Matter Expert and trusted advisor on Contact Strategy and Customer Lifecycle Insight
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