Capital One
Manager-KnowledgeManagement,Learning&Knowledge(Hybrid)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Manager - Knowledge Management, Learning & Knowledge (Hybrid) at Capital One. Skills: Knowledge Management, Learning, content strategy, project management, cross-functional coordination, stakeholder management. ensuring the successful execution of key initiatives. optimizing our operational framework”
Industry & Context.
Problem Solver; analytical problem solver; uses data and input from others to identify root cause; ideate on solutions; lead implementation to drive impactful results
What They're Looking For.
Must Have
High School Diploma, GED, or equivalent certification, At least 4 years experience in content strategy, UX writing, communications, or marketing, At least 3 years of project or process management experience, At least 2 years of experience using Google Suite or Microsoft Office
Nice to Have
5+ years of experience in content strategy, UX writing, communications, or marketing, 2+ years of relationship management experience
What You'll Do.
ensuring the successful execution of key initiatives
optimizing our operational framework
championing our strategic vision
work horizontally across teams
enabling seamless collaboration and efficient delivery
Lead the end-to-end planning
and delivery of strategic projects and programs
Proactively identify and mitigate potential roadblocks
ensuring projects stay on track and achieve desired outcomes
Manage stakeholder expectations and provide regular
transparent updates on project progress
Collaborate with cross-functional teams to refine our horizontal operating model that optimizes processes
improves communication
and enhances overall team efficiency
Identify opportunities for process improvement and standardization across different departments to foster a more cohesive and agile work environment
Partner with senior leadership to translate strategic objectives into actionable initiatives and roadmaps
Lead and/or provide critical support to strategic initiatives
from ideation and definition through execution and post-implementation review
and provide insights to inform strategic decision-making
Foster a culture of accountability
continuous improvement
and excellence within the team
and support to team members to enhance their skills and capabilities
Champion best practices in content strategy
and inter-team collaboration
How You'll Work.
Team & Collaboration
work horizontally across teams; enabling seamless collaboration and efficient delivery; Collaborate with cross-functional teams to refine our horizontal operating model; foster a more cohesive and agile work environment; inter-team collaboration; collaborate with others to ideate on solutions; engage with internal and external stakeholders; Team Player; enjoy working and collaborating with diverse people; establishing trusting relationships with your peers, partners and stakeholders
Communication Scope
excellent communicator; verbal and written communication skills; effectively engage with internal and external stakeholders, including senior leadership
Process & Methodology
project management, process management, Lead the end-to-end planning, execution, and delivery of strategic projects and programs, Proactively identify and mitigate potential roadblocks, ensuring projects stay on track and achieve desired outcomes, Manage stakeholder expectations and provide regular, transparent updates on project progress, project management experience
Full Job Description
Manager - Knowledge Management, Learning & Knowledge (Hybrid) We are seeking an experienced Knowledge Manager to join our team. Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we approach, create, present and manage agent content experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents. _**The ideal candidate for this role is a/an:**_ * **Problem Solver:****** You’re an analytical problem solver that uses data and input from others to identify root cause, collaborate with others to ideate on solutions and lead implementation to drive impactful results. * **Communicator & Influencer:** You’re an excellent communicator with both verbal and written communication skills. You effectively engage with internal and external stakeholders, including senior leadership. * **Organized & Result Focus:****** You have strong project management, organizational and time management skills. You have a track record of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business, while meeting deadlines. * **Leadership:** You lead by example. You are able to influence those around you while leading and guiding others. You know what it takes to bring people together to accomplish a common goal and deliver impactful results. * **Do-er:** You try new things and sometimes fail. You like a new challenge and are effective at navigating and leading others through ambiguity. You can
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