Kyriba
Manager,ITSupportEMEA
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Manager, IT Support EMEA at Kyriba. Skills: technical support tier 1 and 2, productivity and quality of service, monitoring and controlling the activity of the team, hands-on, address issues and diverse scope. Server and workstation hardware (PC, Mac) and software installations, upgrades, maintenance and troubleshooting. Tactical support for users addressing back-office issues”
What You'll Achieve.
Focus on delivering high-quality support and enhancing user satisfaction; Put our Customers’ Outcomes First; delivering the very best for our customers
Industry & Context.
problem-solver; address issues and diverse scope
Must obtain thorough knowledge of, adhere to and enforce company policies, Must be able to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation, Act as the facility contact in the office, serving as an intermediary with the office management team to ensure smooth operations and address any facility-related issues
What They're Looking For.
Must Have
Bachelor’s degree in the field of computer science, information science, information systems or related field, Deep understanding of IT systems, networks, and support tools: Windows 10/11, Mac OS, Linux, workstation hardware, telephony equipment, User Directory account management, Security products, MDM Printers and scanners, Meraki Wifi, Google Workspace, Chrome, and add-ons., Ability to lead and motivate an IT support team, Focus on delivering high-quality support and enhancing user satisfaction, Ability to manage external suppliers and service level agreements, Skills in managing and optimizing the IT support budget, Ability to work in a fast-paced, changing environment and handle multiple priorities
What You'll Do.
Server and workstation hardware (PC
Mac) and software installations
maintenance and troubleshooting
Tactical support for users addressing back-office issues
Active Directory/Gmail/Okta/user directory account management
Application maintenance (Google Apps
Purchasing of equipment as well as asset management and forecasting needs (new hires
Setting up and troubleshooting telephony equipment
Recommending new technologies and upgrades as needed
Assistance and coordination with service providers
Train and orient new staff members
Manage projects as needed
Act as the facility contact in the office
serving as an intermediary with the office management team to ensure smooth operations and address any facility-related issues
How You'll Work.
Team & Collaboration
work with other internal IT members and engineers to address issues and diverse scope; Assistance and coordination with service providers; Train and orient new staff members; Recruit, welcome, coach, train the team; Work as One Team
Process & Methodology
Manage projects as needed
Full Job Description
**Dream Big. Go Beyond. Be Unstoppable.** **About Us** Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. **About The Role & Team: ** The Enterprise IT team’s primary role is to support Kyriba’s internal users and maintain IT infrastructure. This global team has members in Paris, New York, San Diego, Tokyo, Staines and Warsaw. The Manager of Helpdesk EMEA is responsible for the technical support tier 1 and 2 of users across their assigned offices, as well as the productivity and quality of service by monitoring and controlling the activity of the team. Requires hands-on and work with other internal IT members and engineers to address issues and diverse scope. **What You 'll Do:** * Server and workstation hardware (PC, Mac) and software installations, upgrades, maintenance and troubleshooting * Tactical support for users addressing back-office issues * Active Directory/Gmail/Okta/user directory account management * Application maintenance (Google Apps, Slack, Dropbox, Microsoft Office, Workstations, Cisco Meraki, JamF Cloud) * Purchasing of equipment as well as asset management and forecasting needs (new hires, replacements, etc.) * Setting up and troubleshooting telephony equipment * Recommending new technologies and upgrades as needed * Assistance and coordination with service providers * Train and orient new staff members * Manage projects as needed * Must obtain thorough knowledge of
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