UOB
Banking
Manager,ITProductionSupportEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Manager, IT Production Support Engineer at UOB. Skills: AS400, Unix shell scripting, SQL queries, production support. Investigate production issues. respond based on production defect severity SLAs”
What You'll Achieve.
respond based on production defect severity SLAs; meet incident closure KPI; Make sure system availability as per respective agreed SLA; Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully
Industry & Context.
optimize incidents investigation
Willing to work in onsite shift-support model [24*7], Be able to work in fast pace and high-pressure working environment.
What They're Looking For.
Must Have
Prior hand-on production support experience of OPEN Systems/AS4000, Good support knowledge in either one of the retail or wholesale payment or customer information systems, Willing to work in onsite shift-support model [24*7], Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation, Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation, 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform, Be able to work in fast pace and high-pressure working environment., Willingness to work across platforms – UNIX / open, AS/400 and mainframe
Nice to Have
Understanding and experience of ITIL methodology [service operation], Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor, Knowledge with Market Data, and Genos monitoring setup and dashboard configuration
What You'll Do.
Investigate production issues
respond based on production defect severity SLAs
Manage and respond to users on timely manner
Log incident ticket for production issues and user queries
Follow up on defect and incident closure and meet incident closure KPI
Make sure system availability as per respective agreed SLA
Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully
Provide support for annual Disaster Recovery (DR) exercise for supported applications
Provide support to System Engineers on server level patches / upgrade as and when applicable
Work and resolve production incidents under strict time constraints
provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.
Ensure application incident & task documentation is properly updated for each production release
How You'll Work.
Team & Collaboration
Work and resolve production incidents; Provide support to System Engineers
Communication Scope
excellent communication and presentation skills; written, oral communication skills; able to manage user
Full Job Description
**About UOB** United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. **Job Description** Responsibilities: * Investigate production issues, respond based on production defect severity SLAs. * Manage and respond to users on timely manner. * Log incident ticket for production issues and user queries * Follow up on defect and incident closure and meet incident closure KPI. * Make sure system availability as per respective agreed SLA. * Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully. * Provide support for annual Disaster Recovery (DR) exercise for supported applications. * Provide support to System Engineers on server level patches / upgrade as and when applicable. * Work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc. * Ensure application incident & task documentation is properly updated for each production release. Requirements: * Prior hand-on production support experience of OPEN Systems/AS4000 * Good support knowledge in either one of the retail or wholesale payment or customer information systems * Willing to work in onsite shift-support model [24*7] * Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation * Hands-on experience in wr
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